Highly adaptable and self-motivated professional with hands-on practices on asset management in the local government. Live and breathe business requirements, engaging stakeholders in elicitation and collaboration, and critical analysis. A self-starter with a "can-do" attitude, good team player, and contributor that embrace changes and organisation visions.
Practiced continuous asset management improvements, asset management maturity assessment (AMMA), asset management strategies, and capabilities.
Good understanding of local government processes and functions, asset management practices and strategies, contract management, financial model, and SAP structures.
Confident and proactive in business analysis, requirements gathering, gaps analysis, problem-solving, solution recommendation, and business rules definition.
Fundamental exposure in Promapp, SAP Plant Maintenance, RAMM, SmartMap, Esri Maps, PowerBI, and SQL query.
Implemented new functions and enhancements within the SAP system in the APAC region.
Provided second-level support, prioritisation, and escalation of critical system issue.
Detailed identification, clarification and documentation of business processes and requirements.
Produced and implemented technical specifications into SAP ERP solution.
Technical expert for SAP Business One (HANA & SQL) installation, upgrade (Windows and Linux), and database migration.
Supported users on technical questions, tips, and the latest system enhancements.
Managed incoming supporting tickets with sound solutions.
Facilitated monthly online training to the external clients.