Duty Manager - Sudima Auckland City
HIND Management, New Zealand
Job Description
About The Role - Te mahi
At Sudima Hotels we ensure our guests make the most of their day. We have one passion, you! We care, we do the right thing, and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.
This is a permanent, full time role based at Sudima Auckland City in Auckland CBD. The pay rate is $27 to $28 per hour with a guaranteed minimum of 40 hours per week.
Key Responsibilities:
- Directing and overseeing reservation, reception, room service and housekeeping activities.
- Supervising security arrangements and property maintenance.
- Attend to any emergency issues including security, maintenance, fire or evacuation
- Planning and supervising bar, restaurant, function and conference activities.
- Observing liquor laws and regulations.
- Assessing and reviewing customer satisfaction.
- Overseeing accounting and purchasing activities.
- Ensuring compliance with occupational health and safety regulations.
- May provide guests with local tourism information, and arrange tours and transportation.
- Ensure a smooth check in and check out process whilst on shift and ensure VIP guests are acknowledged appropriately.
- Ensure employee personal presentation is consistent with Sudima brand standards.
- Communicate professionally and effectively with all hotel departments, teams , senior leadership and external stakeholders.
- Drive revenue, budgets and financials through logical, smart decisions.
Organizational Responsibilities:
Environmental, Social, and Governance (E.S.G) Commitments
- Our People: Celebrate diversity and Inclusion, ensure inclusion of Te Reo Maori and people with Disabilities and Neurodiversity as a priority within our organization at every opportunity, focusing on the wellbeing and growth of our people and communities in line with our values and ESG commitments.
- Environmental sustainability: within the scope of your position ensure decisions, materials and supplies are in line with our ESG commitments for environmental sustainability.
Requirements
About you | Ko koe tenei
Required Qualifications amp; Experiences :
- NZQF Diploma (ANZSCO Skill Level 2).
- OR At least three years of relevant experience.
- You will need a current General Managers Certificate.
- Ability to remain calm under pressure, willing to go the extra mile to ensure guests make the most of their day.
- Outstanding communication and customer service skills, with good attention to detail.
- Confident, well-motivated, enthusiastic and determined.
- Flexible and adaptable in approach.
- Ability to prioritize, work to deadlines and remain composed under pressure Work to a high standard, accurate and organized.
- Approachable and flexible amp; a team player Committed to continuing professional development
- Flexibility to work outside normal hours as required. (Which may include early morning starts, late finishes, weekends and public holidays).
- Can work on a rotating roster .
Benefits
He kura te tangata - We are all valued
As an employer of choice, we offer great employee benefits like life insurance, outstanding health and wellbeing programmes and discounts on hotels, restaurants, bars and spas across our network - not just for you, but in some cases your friends and family too!
- Hourly rate of NZD$27 to $28 per hour
- Free Life Insurance, Digital Will amp; Best Doctors teleservice after 3 months of employment
- Wellbeing programme including Health insurance discounts
- Excellent reward amp; recognition events
- Long service and anniversary gifts and benefits
- Staff, family and friends rates within our network of hotels
- Paid training and individual Employee Development Plans
- Training towards NZQA qualifications and our very own online digital learning platform
Who We Are - Ko Wai Matou
Hind Management builds, operates and manages high performing award-winning hotel, restaurant, bar and spa businesses. As industry leaders in social and environmental responsibility, we run a sustainable business model that takes the well-being of our people and planet seriously.
At Hind Managemen