Food and Beverage Attendant - Sudima Lake Rotorua
HIND Management, New Zealand
Job Description
About The Role - Te mahi
An exciting opportunity awaits for a Full Time Food and Beverage Attendant in our restaurant at Sudima Lake Rotorua. With bookings climbing and our Hotel getting busier, it is time to find talented Food and Beverage Attendants for our Restaurants.
We are looking for individuals who are passionate about hospitality and have experience in restaurants or customer-facing roles. Full training will be provided.
Whether you are a seasoned professional or new to the Hospitality industry, we are keen to interview you. We are looking for a good understanding of customer service and a willingness to learn.
This part-time permanent role (minimum 20 hours per week) is based at Sudima Lake Rotorua and the hourly rate is $24.00 per hour.
Responsibilities | Nga haepapa
- Greet customers and present them with menus and beverage lists
- Open bottles and pour beverages
- Remove empty bottles and used glasses from tables, refill and replace glasses
- Take all food amp; beverage service orders breakfast, lunch and dinner and provide to the kitchen team/bar as appropriate
- Provide details of any specials and upsell food and beverage options with guests
- Recommend Food and Wine Match
- Know the menu options and be able to advise on suitable options for different dietary requirements
- Prepare hot and cold beverages including barista and alcoholic beverages
- Set up, arrange, clear and wipe down tables
- Ensure you deliver excellent guest service
- Provide support to those with accessibility needs or with children
- Follow up and resolve any guest complaints or direct it to the Supervisor
- Work as directed in all areas of Food amp; Beverage including conferencing
- Assist with the preparation of an outlet for service including cleaning and maintaining glassware, flatware and china for service
- Preparing waiter stations, buffet service, service equipment and materials
- Assisting with table preparation, set up and break down
- Mini Bar duties including, filling mini-bar trolleys, checking, replacement, recording and billing of stock in accordance with mini-bar procedure
- Deliver room service and ensure trays are collected in a timely manner
Requirements
OR least one year of relevant experience may substitute for the formal qualifications listed above.
Benefits
He kura te tangata - We are all valued
As an employer of choice, we offer great employee benefits like life cover, outstanding health and wellbeing programs, and discounts on hotels, restaurants, bars and spas across our network -not just for you but in some cases your friends and family too!
- Free Life cover, Digital Will amp; Best Doctors teleservice*
- Wellbeing programme including Health insurance discounts
- Excellent reward amp; recognition events
- Long service and anniversary program
- Staff, Friends and Family rates within our network
- Paid training and individual Employee Development Plans
- Training towards NZQA qualifications and our very own digital learning Academy
Who We Are - Ko Wai Matou
Hind Management builds, operates and manages high performing award-winning hotel, restaurant, bar and spa businesses. As industry leaders in social and environmental responsibility, we run a sustainable business model that takes the well-being of our people and planet seriously.At Hind Management we believe 'We Are all Valued - He Kura te Tangata', our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. Our brand portfolio is one of the most accessible in New Zealand, which comes from our belief in empathy, understanding and accommodating differences.Hind Management has recently been awarded HRD's Five Star Employer of Choice Award for 2022. Our people love coming to work every day and we think you will too! We’re looking for positive people, working with us means getting unlimited opportunities to develop yourself and your career