Night Manager - Novotel Christchurch Airport
HIND Management, New Zealand
Job Description
The role will be involved in the management of the day to day hotel operations with particular focus in the Front Office department ensuring exceptional service for our guests, a great place to work for our colleagues and providing the best return on investment for Hind Management and our shareholders /owners, Christchurch International Airport Limited.
Novotel Christchurch Airport employees are here to ensure our guests feel welcome. We have one passion, you! We Care, We Do the Right Thing and We Work Together. As an Accor franchise property, this role ensures that the guest product and service experience is always consistent with the Novotel brand and the Accor Heartist principles.
Key Responsibilities
- Manage Night Team Operations
- Assist Front Desk during busy check in and check out to ensure guests are receiving the best possible services
- Have in place security procedures. Cash, guests’ personal possessions, incident reports.
- Responsible for leading emergency procedures and liaising with emergency services to ensure the safety of all our guests and team members
- Monitor the appearance, standards, and performance of the Front Office team on shift with an emphasis on training and teamwork
- Ensure team members have an up-to-date knowledge of all room categories and amenities
- Ensure staffing levels cover business demands and on-going training
- Ensure communication meetings are conducted and post-meeting minutes generated
- Comply with the Sale and Supply of Alcohol Act 2012 and amendments, Smoke Free Environments Act 1990 and the Gambling Act 2003 New Zealand Legislation
- Comply with the terms and conditions of the premises liquor licences
Requirements
Required Qualifications amp; Experiences
- NZ NZQF Diploma (ANZSCO Skill Level 2), or 1-3 years of relevant hotel front desk experience
- Current Managers Certificate in accordance with the Sale and Supply of Alcohol Act 2012
- Knowledge of PMS
- Advanced Computer Skills MS Office Suite
PersonSpecification
- Team player who can build and maintain successful working relationships
- Excellent interpersonal and communications skills, strong guest service orientation
- Excellent organisational skills, able to prioritise conflicting tasks professionally
- Willingness to take ownership and be held accountable
- Awareness and understanding of confidential nature of material
Benefits
- Free Life cover, Digital Will amp; Best Doctors service
- Staff meals on duty and free parking near the airport
- Wellbeing program, including Health insurance discounts
- Excellent reward amp; recognition events
- Excellent staff, friends and family rates within our network of hotels
- Paid training and individual Employee Development Plans
- Training towards NZQA qualifications and our very own digital learning Academy