Training and Development Manager
CallCentre People, New Zealand
Job Description
Are you passionate about training and developing people to reach their full potential? Have you been looking for a role where you can make an impactful difference in the community? Are you able to effectively connect with people from across cultures in a supportive, empathetic, and genuine way?
A fantastic opportunity has arisen to join a small and agile team serving new entrants to the contact centre industry, advancing their job preparation skills and knowledge prior to entering the job market.
This role is varied and sometimes challenging, as you help people to make meaningful changes to their career pathways. With a strong focus on building relationships, to ensure positive outcomes. You will need exceptional customer service, persuasion, and listening skills. Be well organised and able to negotiate competing priorities.
This is a classroom and e-learning-based training position; your key responsibilities will be:
- Daily delivery of training content to team members, adapting and responding to the needs of the individual learner,
- Provide effective leadership, guidance, and support to your training cohort,
- Continuous support and motivation of current and past participants to achieve employment in the contact centre industry,
- Strong report writing with daily tracking, weekly and monthly reporting,
- Maintaining effective relationships with internal and external stakeholders.
Skills, Attributes and Experience:
- Strong motivational and empowerment skills,
- Client relationship management using our existing network of clients and brokering new relationships from your networks,
- Recent experience in people leadership and training, preferably in a contact centre environment,
- Excellent organisation, prioritisation, and time management abilities,
- Knowledge or experience in the social sector,
- Remains calm under pressure,
- Passionate about helping people learn and grow.