Service Desk Analyst - Wellington

Service Desk Analyst - Wellington
Centorrino Technologies, New Zealand

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 7, 2023
Last Date
Mar 7, 2023
Location(s)

Job Description


Imagine joining an organisation that is a certified Great Place to Work and an award-winning brand! That’s exactly what you will get when you join Centorrino Technologies. Our values, our people, our brand and our customers mean everything to us.

Here at CT, we put a lot of effort into delivering the best customer experience of any managed ICT provider in Australia.


We're expanding our team into New Zealand - you can join and work remotely with our Australian team and clients, and as we grow there will be heaps of career opportunities!

The working week will be 5 days, and will include weekends. You pick the 3 weekdays!


We work pretty hard at CT, but that doesn’t come without a little play.

Benefits of working with CT

  • Training and development We offer heaps of courses, certifications, and coaching
  • Wellbeing Subsidies You’ll get discounts on your gym, yoga and Pilates memberships
  • Mac or PC? Your choice!
  • Cost Price Tech CT discounts
  • Events, Events, Events for everyone! We'll bring to Melbourne at least once a year for an event and some team training!
  • Everyone has a very personalised career and learning plan. Our commitment is to help you to become the best you can be.
  • The list goes on.

What you’ll be doing

Our customers' first point of contact is with our Service Desk Analysts. Working in customer service, no two days are ever the same since you're always resolving tickets from various customers while building a rapport with them.

  • Working with tickets submitted is what you'll spend most of your time doing. You will be able to resolve some tickets on your own, while others will require collaboration/escalation with other teams.
  • Troubleshoot or escalate issues as needed, while communicating clearly and proactively until the issue is resolved.
  • Communicating with customers through a variety of channels (phone, email and chat).

What you’ll bring

  • Epic customer service skills
  • Passion for helping others and a thirst for knowledge
  • Technology enthusiast
  • Communicating technical information in an easy way to understand
  • Amazing time management, strong analytical and problem-solving skills
  • Share in our passion for improvement, always looking for opportunities to improve


All our team members are required to obtain and maintain a valid Police Check and relevant Working with Children Check.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, First Nations people and people from culturally diverse backgrounds.

We look forward to hearing from you!

Job Specification

Job Rewards and Benefits

Centorrino Technologies

Information Technology and Services - Moreland, Australia
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