Customer Service Sales Support - ANZ
Mons Royale, New Zealand
Job Description
Mons Royale is an action and adventure sports brand. We are makers of nature's performance apparel utilising merino wool and other natural fibers for their superior sustainability and performance benefits. It is our mission to shift the rider from synthetics to natural fibers. Since launching in 2009 we have amassed a fanbase including many of the best skiers, snowboarders, and mountain bikers.
About the role:
We have an opportunity for a Customer Service star to support our growing Wholesale, eCommerce, and Retail business across Australia amp; New Zealand. We are looking for someone to help us take the next step in connecting Mons to the New Zealand and Australian markets and continuing to enhance our customer’s experience.
Based in our Wanaka Office, the successful applicant will be passionate about helping people find solutions, an avid problem solver and have the ability to work in with the team on different tasks that come up.
You will be working with the support of the Customer Experience amp; Sales Ops Manager to complete these tasks to the high level our customers deserve, with a combination of guidance, mentorship and an expectation that you can identify and deliver new opportunities. All whilst bringing the passion you share for our core beliefs and displaying this through your enthusiasm and assertiveness.
What you’ll be doing:
- Communicating with Mons fans to assist all of their needs - managing returns, exchanges, and warranty requests
- Processing orders for various consumer and retail channels
- Liaising with warehouses and logistics providers to manage order and stock dispatches
- Assisting wholesale customers with order updates, product information and general support
- Managing the accuracy of inventory at our New Zealand warehouse
- Providing excellent customer service via email and phone
Requirements
- Ability to multitask and remain flexible in a fast-paced apparel business
- Excellent attention to detail
- Strong organisational, time management, and communication skills
- Experience in a similar customer-facing role
- Self-starter mentality with the capability to execute tasks without constant supervision
- Ability to thrive within a small, ambitious, hard-working team
- Experience with ERP systems (Netsuite or similar) Microsoft Office (excel), and generally technologically savvy
Benefits
Opportunity for Growth.
Mons Royale is a fast-growing brand in the action and adventure sports space with lots of opportunities for career development, within and outside NZ.
Mountain Town Lifestyle amp; Flexibility.
Our offices are based in Mountain Towns because we value time spent in the mountains and want to enable and encourage our staff to achieve a work/life balance. While we do work hard and put in the hours, we also believe in the value of having a life outside of the workplace. That’s one reason we operate from mountain towns and encourage things like a flexible schedule, flexible time-off policy, and a hybrid remote/in-office schedule.
We value people and our team.
Company culture is important to us. Spending time with the team outside of work, be it in the mountains, a happy hour or bike ride.
Embracing the entrepreneurial spirit.
Being a part of a fast-growing brand means that there’s never a dull moment and that you’ll likely be involved in a lot of opportunities that may fall outside of your typical job description. Whether it be helping with an event or being a part of cross-functional meetings, there are always new things to learn.
Competitive Salary, Product Allowance amp; Industry Discounts.
Applications close 5pm Tuesday 18th February.