Account Director
Sidekicker, New Zealand
Job Description
Who we are
Sidekicker is one of Australasia’s most exciting home-grown startups! Launched in 2013, Sidekicker is Australia and New Zealand’s largest online staffing platform, using technology to radically improve how businesses hire and manage casual, temporary and contract staff.
Sidekicker is dedicated to ensuring every worker finds the right job and every job finds the right worker. We employ over 15,000 casual staff, or ‘Sidekicks’, seamlessly connecting them with businesses across the healthcare, hospitality, events, industrial and promotions industries.
How you’ll make an impact
The Account Director is responsible for driving business growth and adopting the Sidekicker platform within newly acquired Clients and our premier existing Client group. You will primarily be focused on driving growth within your Portfolio while managing two delivery-focused direct reports to ensure all our Managed New Zealand clients’ needs are met.
This role is a senior leadership role in our New Zealand office. We are looking for someone who wants to take the next step in their career, empower a small team, and be an integral member of scaling and growing Sidekicker in New Zealand.
What you’ll do
Growth
- Increase Sidekicker’s share of wallet with our existing customer base by understanding the business needs and requirements.
- Targeting and onboarding new customer sites to grow the product adoption of the Sidekicker platform within our existing customers.
- Identify potential opportunities within our serviceable areas and core roles to create leads for our sales team and work alongside the New Zealand Sales Executive and Country Manager to win new business.
- Nurture new customers and oversee our Early Life Cycle programs to ensure we effectively onboard new Clients to the platform and maximise value for them and Sidekicker.
Client Success
- Relationship management of existing key New Zealand clients
- Develop a strong understanding of the client that includes their business drivers and strategies, competitive position in the marketplace, industry trends, key strategic partner relationships, as well as key executives and decision-makers
- Build, enhance, and execute long-term client relationships and communication at the C-level with key executives, key decision-makers and influencers
- Develop and implement strategic growth plans to increase penetration of services within named accounts
- Increase overall product utilisation, upsell new products and services, identify and close new business within existing accounts
- Act as an advocate for customers, internally conveying their customer-specific needs across the organisation to ensure proper alignment and prioritisation of resources.
Oversee Implementation, Delivery amp; Optimisation
- Effectively manage and enable your team of Client Services Consultants to ensure effective delivery and a high level of Client satisfaction across your portfolio.
- Create value for customers by ensuring they clearly define business outcomes and then build a success plan with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them.
- Coach and mentor other Account Managers and your Client Services Consultants to build their capability and personal development roadmaps.
- Conduct quarterly business reviews to assess the health and satisfaction of the customer, their needs, milestones and metrics for success
Critical competencies and experience
- Demonstrate strong communication skills to influence decision-makers and negotiate on significant and complex matters while challenging views and knowing when to compromise tactfully.
- Develop meaningful relationships with senior stakeholders and key clients and can identify potential growth opportunities and seize them.
- A leadership mindset that focuses on managing and enabling others while building a high-performing team culture that rewards growth and product adoption.
- Minimum of 4 years experience working as an Account Manager, ideally within a service-based business or agency.
- Previous experience managing a small team where you enable team members and lead by example (we expect this role to be 30% managing and 70% growth, client success and process optimisation).
What you'll love about working at Sidekicker
- We do meaningful work every day - we move fast and focus on what matters
- We are empowered to make decisions - we don’t let processes and approval hierarchies get in the way; we trust our team to use their judgement
- We are obsessed with solving customer and Sidekick problems - we are always testing, learning and improving what we’ve done befor