Data Centre Account Manager
Datacom, New Zealand
Job Description
Our purpose
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
The Nut and Bolts
We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.
About the Role
The Data Centres Account Manager is dedicated to managing and processing the commercial aspects of a customer’s relationship with the data centre.The Account Manager will be the first point of contact for customer queries in relation to their account.
They will also work with their team to ensure that all repeatable customer requirements are met including, but not limited to, the processing of billing, reporting, CPI and price adjustments and formulaic contract renewals.
The team also leads smaller sales opportunities, and in particular sales of additional racks to existing customers in support of the wider sales team.
About you
Knowledge
- Strong knowledge of the data centre business
- Knowledge of data centre processes and policies
Skills
- Data Centre applications (specifically the billing system and customer database)
- Strong customer service and communication skills
- Strong problem solving and strategic thinking skills
Experience
- Managing data centre customer contact and requests
Qualifications and Certifications
- Bachelor’s degree in a related field
Responsibilities
- Processing of customer billing
- Processing of customer renewals
- Processing of customer billing changes (including new rack additions to the billing system)
- Sales support to the wider Data Centre sales team
- First point of contact for customer account queries
- Processing of customer satisfaction and the Datacom Relate survey (or equivalent)
- Ownership of the onboarding process for new customers, working with the Operations Enablement, Sales and other teams as required to ensure a seamless onboarding experience for customers
- Other related duties as required.
- Ensuring any deliverables in the areas of health amp; safety applicable to the role are met
- Ensuring all Datacom security objectives are strictly adhered to
- Delivering services that are fully consistent with our standards and processes (including by all your reports if applicable)
- Being part of a culture of continuous improvement, seeking out efficiencies, service improvements, and new ways of working.
Why you want to join us
At Datacom we believe that doing good, is good for business. We’ve maintained our local family feel whilst expanding globally, across Australia, ASIA, US and the UK. Our brand and reputation depend on ‘Thrive together’ and we aspire to be the trusted advisor for our customers across Government and the private sector from enterprise scale to regional business. We offer our staff a competitive salary package, fantastic perks and benefits like healthcare, life insurance, discounts at local retailers and a supportive, flexible working environment. If you want to join a company making a difference, apply now!