Night Manager

Night Manager
HIND Management, New Zealand

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Vocational
Total Vacancies
1 Job
Posted on
Jan 23, 2023
Last Date
Feb 23, 2023
Location(s)

Job Description

Who We Are | Ko Wai Matou

Hind Management has recently been awarded HRD's Five Star Employer of Choice Award for 2022. Our people love coming to work every day and we think you will too! We’re looking for positive people, working with us means getting unlimited opportunities to develop yourself and your career, being part of a community and company culture that’s passionate about putting people first. And it means having the flexibility and opportunity to work how you work best, with lots of different people all working with one goal in mind.

The Role | Te mahi

The position of Night Manager spans across Front Office Reception and Night Audit tasks, requiring a hospitality professional with a level head, professionalism and the ability to make our guests welcome with exceptional service.

From checking guests in/out, through to dealing with guest complaints, this varied position will require exceptional communication skills and the ability to think on your feet. You will be confident in your decision making and have a strong focus on safety and security.

You will be able to problem solve to ensure accuracy in accounting and be able to work unsupervised. You must be strong in using computer systems, reporting and spreadsheeting.


Responsibilities | Nga Haepapa

  • Manage the hotel whilst on shift and when senior managers are not present
  • Assist in Front Desk operations to ensure our guests are receiving the best possible service
  • Complete Audit procedures and tasks, including running financial reports, account reconciliation, investigate anomalies and complete any other end-of-night tasks
  • Ability to create, interpret and present detailed reports
  • Communicate professionally and effectively with all hotel departments, teams, senior leadership and external stakeholders
  • Ensure Health, Safety and Hygiene Standards are being met and reported as per policy
  • Ensure all complaints are dealt with appropriately
  • Attend to any emergency issues including security, maintenance, fire, or evacuation
  • Carry out regular security walks and check all areas of the hotel (quality and presence)
  • Comply with the Sale and Supply of Alcohol Act 2012 and amendments, Smoke Free Environments Act 1990 and the Gambling Act 2003 New Zealand Legislation

Requirements

About you | Ko koe tenei

  • A current GM Certificate
  • Previous front office experience at supervisory level, with a minimum of 1-years’ experience in a Night Audit role
  • Accounts experience
  • Ability to work unsupervised, on your own and as part of a team
  • Strong leadership skills
  • Immaculate personal presentation
  • High level of communication - both written and verbal
  • A commitment to being a reliable member of the night team and be able to work 11:00pm to 7:30am on a rostered basis including weekends and public holidays
  • Knowledge of HMS is advantageous
  • Full NZ Drivers License
  • Valid right to work in NZ

Benefits

He kura te tangata - We are all valued

  • Discounts at our hotels, restaurants and spas across our network
  • Staff, family and friends rates at our hotelsMeals on duty, staff parking and uniform provided
  • Excellent reward amp; recognition events
  • Service and anniversary gifts and benefits
  • Wellbeing programme including Health insurance discounts
  • Paid training and individual Employee Development Plans
  • Training towards NZQA qualifications and our very own online digital learning platform
  • Free Life Insurance, Digital Will amp; Best Doctors teleservice after 3 months of employment


Our values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.


Nau mai, haere mai, tauti mai!

Hind Management is committed to accessibility. Should you require assistance or support and are unable to apply online due to an access need, contact our Support Office (09) 304 0745 pressing the option of the hotel where this vacancy is listed. A Talent and Culture representative will be able to assist Monday to Friday 9 am - 5 pm.

Our Values

E MANAWANUI ANA MATOU - WE CARE

KA WHAI MATOU I TE TIKA - WE DO THE RIGHT THING

KA MAHI TAHI MATOU - WE WORK TOGETHER

Job Specification

HIND Management

Information Technology and Services - Christchurch, New Zealand