Field Engineer - Hamilton
Datacom, New Zealand
Job Description
Description
Our purpose
Here at Datacom, we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
Our team
We're one of New Zealand's largest organisations, but unlike others we're extremely agile, we're kiwi owned, and we operate out of a large number of locations. Due to continued growth and new business, we have an opportunity for someone to become part of our Hamilton team, where you will be supporting both local and national customers.
About the Role:
The Field Engineer role is responsible for providing highly visible general service/support to customers in either a field or on-site capacity. This role manages and maintains physical hardware, physical or virtual operating system platforms, and provides proactive and reactive support services to maintain the availability and reliability of the client environment and application stacks
What you’ll do:
- Oversee any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems
- Install, repair and maintain customers’ computer systems environment including hardware, system software and peripherals
- Manage customer relationships, understanding specific client requirements and feeding back to Datacom to support their needs
- Proactively manage and monitor the system environment for continuing business support, resolving issues within the required Service Level timeframe
- Support sites and end users on services such as Desktops, Laptops, Desk-Phones, Mobile phones, end-point devices like laptops etc. Investigating business problems and seek solutions within the environment
- Own incidents, requests, and hardware Move, Add and Change (MAC’s) assigned to their Service Desk queue where an engineer is required to attend site
- Review and approve operational quality of system equipment
Ideally you will have:
- Previous experience in a similar role that allowed you to build and develop your wide range of IT skills and knowledge
- Excellent hands-on experience with PC’s, Laptop’s and Windows Tablet hardware that will allow you to build, configure, setup and install devices, and to troubleshoot issues with hardware and Windows operating systems
- Experience with Microsoft Office products and deployments, as well as their suite of on-line services including M365, Teams as well as deployment and management tools Intune and Autopilot
- Experience providing technical support with Windows, MS Server, Azure, O365, AD, Exchange, Hardware, MS Teams and more
- Worked with a variety of LAN technologies including cabled local area networks, Wi-Fi networks.
- Great customer service focus and excellent interpersonal skills
- The ability to communicate clearly - both verbally and in writing
Due to requirements of our customers, you will need to be either a Permanent Resident, or NZ Citizen to apply for this role.
The Nitty Gritty
We have over 7,400 people across our global offices, and generate an annual revenue of over $1.5 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing, and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.
If you are interested in being considered for this excellent opportunity, please apply- we are keen to hear from you!