Account Manager (copy)
Xero, New Zealand

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
You will be part of our dedicated amp; passionate Go-To-Market Team who are focused on nurturing and challenging our accounting partner base to help them achieve a very high level of success in their partnership with Xero and beyond.
We do this by building great relationships with our partner firms as they harness the power of the Xero platform, creating practice efficiencies and value for their clients. A large part of this journey is helping them develop their cloud strategy and building a sense of community to recruit, educate and grow the Xero Partner channel.
What we’re looking for:
An Account Manager who will lead a portfolio of accounting partners inline with the vision and aspirations of Xero and the Xero values. An understanding of how an accounting practice operates would be beneficial but not essential; more so the ability to understand the needs of your clients and deliver exceptional value. Ideally you will have relevant account management experience already, and will have a passion for providing excellent customer service and process improvement. Above all, we are looking for someone that has high levels of energy, passion, resilience and strives to outperform themself and their targets whilst being a strong team player.
Here’s what you will do:
- Build advocacy for Xero and become a trusted advisor within the industry including professional bodies, banking partners and other stakeholders
- Deliver exceptional value to our accounting partners and their clients beyond the Xero platform and inline with their strategic priorities
- Drive partner channel engagement (primarily via phone amp; email) to increase the rate of Xero adoption through roadshows, partner amp; clients events, hosting webinars and facilitating training
- Advocate for growth via the Xero Ecosystem to deliver best of breed solutions to partners and their clientsWork creatively and cohesively in a pod style environment with a mix of technical and seasoned sales people while maintaining autonomy
- Respond on the go to day-to-day queries from partners with timely and comprehensive solutions, whilst maintaining SalesForce with all client touch points
- Utilise SalesForce and gain data insights to help clearly plan your partner interaction and consistently build and update your partner growth plans
- Leverage the knowledge of other teams and liaise with the Go-To-Market champions such as marketing and education
Here’s what we’re offering you:
#RewardsEmployee share plan (become a shareholder in Xero!)Salary packaging options
#Wellbeing10 days wellbeing leave per year - we acknowledge there’s more to your wellbeing than being unwell, this leave covers mental health, medical appointments, care for dependents etcPrivate Health Insurance, fully subsidised by Xero!Income ProtectionLife Insurance3 days gifted days leave over end of year period to enjoy that holiday spiritXtra Xero Leave - 5 days gifted to take from the day you join.Access to free, confidential support for you and your family through our EAP programSpend one day per year making a difference in the community with our volunteer leave
#GrowthOpportunity to work with senior leaders across the business through multiple #beautiful mentoring and development programsGlobal company with offices across 8 countries and 20 cities worldwide!
#SocialRegular team events and socials - from weekly shared lunches to EOW Friday socials (think cheese boards, board games and BBQ!)Awesome offices equipped with the latest technology, as well as barista made coffee, ping pong and Nintendo Switch for those moments needed to switch off
#Work-life BalanceFlexible working options; whether you work best from one of our decked out Xero offices or home- the choice is up to you!
#FamilyGenerous parental leave allowance with 26 weeks paid, and return to work flexibility and support6 weeks of partner’s leave, full pay, to support with baby careThank you for your interest in Xero. Please note that the Xero talent team will be on leave during the festive period, and will follow up on applications as soon as possible upon our return in mid-January.
Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to b