Executive Housekeeping Manager - Sudima Auckland City
HIND Management, New Zealand
Job Description
About The Role - Te mahi
We are looking for an Executive Housekeeping Manager to lead our team of Supervisors, Room Attendants and Public Area Cleaners in our very busy Auckland City hotel.
In order to succeed as an Executive Housekeeping Manager in todays climate, you should be resilient and have the ability to think critically and efficiently. You should be a skilled communicator with excellent problem solving, observation, and interpersonal skills. Your management style should be confident and caring, firm but fair and above all else, results focused.
This role forms part of the Management team and a level of reporting and understanding Profit and Loss statements is required. The role is critical to the business therefore previous experience is essential.
The hotel consists of 186 guest rooms, a ground floor level restaurant, bar, lobby and reception, and a bar and conference rooms on the 10th floor.
The Executive Housekeeping Manager is a permanent fulltime role based at Sudima Auckland City. The salary range is $75K to $80K depending on experience.
Responsibilities:
- Hiring and training staff to provide excellent service to customers.
- With the Housekeeping team, you'll develop, review and maintain service quality within Sudima brand standards
- You'll work on rosters, SOP’s, ordering of stock, payroll, the strategies and implementation of those for the housekeeping.
- Drive our vision, mission, objectives and values with a culture of taking initiative
- Leading and motivating staff
- Monitoring team and individual performance
- Ensuring cleanliness standards are met
- Attend Head of Department meetings and briefings
- Profit and Loss reporting and budgeting
- We are looking for someone who is flexible with their availability to be successful, you will need to be able to work a typical hospitality roster and that means covering weekends and public holidays if required
Requirements
About you | Ko koe tenei
- Housekeeping or management experience is essential
- Excellent problem-solving and customer service skills.
- Exceptional communication and interpersonal skills.
- Willingness to work during peak hours, including weekends and holidays.
- Effectively delegate responsibilities and maximize resources.
- Have sound understanding of all housekeeping areas including, public areas, rooms and staff facilities
- Experience ordering stock, creating rosters and processing payroll.
- Proven ability in leading a team.
- Training and development the team to achieve hotel standards.
- A high level of organisation, time management and problem-solving skills.
Benefits
He kura te tangata - We are all valued
As an employer of choice, we offer great employee benefits like life insurance, outstanding health and wellbeing programmes and discounts on hotels, restaurants, bars and spas across our network - not just for you, but in some cases your friends and family too!
- Wellbeing programme including Health insurance discounts
- Excellent reward amp; recognition events
- Long service and anniversary gifts and benefits
- Staff, family and friends rates within our network of hotels
- Paid training and individual Employee Development Plans
- Life insurance cover after successful probation period
Who We Are - Ko Wai Matou
Hind Management builds, operates and manages high performing award-winning hotel, restaurant, bar and spa businesses. As industry leaders in social and environmental responsibility, we run a sustainable business model that takes the well-being of our people and planet seriously.
At Hind Management we believe 'We Are all Valued - He Kura te Tangata', our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. Our brand portfolio is one of the most accessible in New Zealand, which comes from our belief in empathy, understanding and accommodating differences.
Hind Management has recently been awarded HRD's Five Star Employer of Choice Award for 2022. Our people love coming to work every day and we think you will too! We’re looking for positive people, working with us means getting unlimited opportunities to develop yourself and your career, being part of a community and company culture that’s passionate about putting people first. And it means having the flexibility and opportunity to work how you work best, with lots of different people all working with one goal in mind.
Our values are based on caring, working together, and doing the right thing. We a