Release Manager
Datacom, New Zealand
Job Description
Our Purpose
Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for the communities we live in whilst embodying a culture of trust and respect for employees and customers alike.
The Nuts and Bolts
We have over 6,200 people across our global offices and generate an annual revenue of over $1.4 billion making us one of Australasia’s largest professional IT service companies. We have renowned expertise in operating data centres and in providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant and notable clients so to meet their needs, and in turn our employees’, Datacom understands the value of hiring, developing and promotion of the very best talent available. At Datacom, nobody is just a cog in a wheel, with each individual's contribution recognised and lauded whilst their training and development is specifically tailored to suit their own unique needs.
Why You Want to Join Us Our Team and Culture,Benefits, Career Growth and Flexibility
We are local at heart, yet world-class in capability. We’ve managed to maintain our local family feel whilst expanding globally across Australia, ASIA, US and the UK. In the regions we continue to grow and actively support local workforces and their families, and we are focused on being a great place to work to facilitate an environment that encourages our employees to strive to imagine what’s possible, challenge the status quo and put forward fresh, diverse thinking. For our employees, this results in such fantastic perks as:
- STABILITY In an ever-changing world with many insecurities, your job is safe at Datacom. During the recent lockdowns, for example, no people left the organisation as a result.
- SALARY - A competitive salary package with annual performance reviews with the goal of taking care of and retaining the very best talent.
- BENEFITS - Impressive benefits such as FREE Healthcare and FREE Life Insurance from leading providers, and considerable discounts from local IT and Office retailers.
- DEVELOPMENT - A strong focus and dedication towards employee development with our meticulous ‘career framework’ mapping out the next steps of your career. You will have access to online training portals and, where applicable, we will even cover the costs of any industry certifications.
- OPPORTUNITIES - Having a large scale, globally respected IT organisation on your resume, and great long-term opportunities to progress within.
- FLEXIBILITY - A supportive and flexible working environment in up-to-date modern workplaces with a 37.5 hour working week.
About the Role
The Release Manager is responsible for releasing application software into the user acceptance and production environment. This role is responsible for implementing and managing release processes for a specific customer and their related environments. The Release Manager will work collaboratively with colleagues and vendors to ensure releases for application updates are successfully planned and managed.
What You’ll Do
As Release Manager, you will
- Own and Manage the end-to-end Release Management processes, ensuring that all changes are appropriately scheduled, documented, assessed, approved and communicated within agreed lead times.
- Identify and implement improvements to the processes to meet the needs of the Customer’s business and technical areas, in collaboration with IT Business owners, CAB and other relevant parties.
- Work with internal and external stakeholders to facilitate and enable Changes and Releases whilst minimising the risk to ICT environments
- Effectively and proactively manage all Release Management issues raised for the client, contributing to Continuous Service Improvement activities as required.
- Ensure all aspects of Release Readiness are accommodated for in preparation for go-live including, but not limited to, testing completion, security and privacy readiness, support readiness, operational readiness and overall implementation readiness.
- Ensure the effective integration of release policy and process with other customer ICT policies and processes including security, SDLC and project management policies and processes.
What You’ll Bring
We are looking for someone who is outcome oriented, delivering business outcomes within the IT Change Management discipline, ensuring process participants understand their obligations, and that information is provided to make the