Central Reservations Manager - Sudima Hotels
HIND Management, New Zealand
Job Description
Join our award-winning team leading our wonderful central reservations team. As one of the first contact points with our manuhiri our guests, the role of Central Reservations Manager - Sudima Hotels is to ensure the efficient operation of the Central Reservations team in our Queen Street Support Office. You will report to the Chief Commercial Officer, with a team of reservation specialists in Auckland and Philipines. Sudima Hotels ensure our guests make the most of their day. We have one passion you! We care, We do the right thing and We work together.
Key Tasks include:
- Liaising with key stakeholders to align strategies and activities to achieve targets
- Maintain amp; monitor contracted rates, hotel allotments, wholesale amp; group allocations
- Lead digital innovation within the department
- Manage the performance and development of the reservations team (Auckland and remote)
- Upskill and motivate the team with regular feedback, training and development
- Attend regular training/education for professional and personal development
Who We Are - Ko Wai Matou
Hind Management builds, operates and manages high-performing award-winning hotel, restaurant, bar and spa businesses. As industry leaders in social and environmental responsibility, we run a sustainable business model that takes the well-being of our people and planet seriously.
At Hind Management we believe 'We Are all Valued - He Kura te Tangata', our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. Our brand portfolio is one of the most accessible in New Zealand, which comes from our belief in empathy, understanding and accommodating differences.
Hind Management has recently been awarded HRD's Five Star Employer of Choice Award for 2022. Our people love coming to work every day and we think you will too! We’re looking for positive people, working with us means getting unlimited opportunities to develop yourself and your career, being part of a community and company culture that’s passionate about putting people first. And it means having the flexibility and opportunity to work how you work best, with lots of different people all working with one goal in mind!
Requirements
About you | Ko koe tenei
Essential
- At least three years experience leading a team in 4 star+ hotel environment, ideally in hotel reservations, in a fast-paced call center or front office environment.
- Excellent communications skills both written and verbal
- Ability to manage multiple hotel sites and locations with good knowledge of workforce planning; recruiting, supervising, and training team members including a remote team.
- Experience working with a large-scale Hotel operating system (HMS / Opera preferable).
- An associated diploma/certificate is advantageous
Ideally you will also
- Be currently residing in New Zealand,a citizen, resident or hold a valid NZ work visa (with at least 9 months validity).
- Understanding of wholesale and leisure markets domestic and international
- Ability to commence within 4-6 weeks
Benefits
Who We Are - Ko Wai Matou
He kura te tangata - We are all valued
As an employer of choice, we offer great employee benefits like life insurance, outstanding health and wellbeing programmes and discounts on hotels, restaurants, bars and spas across our network - not just for you, but in some cases your friends and family too!
Attractive Salary and benefits package including
Hind Management aligns its conduct in keeping with Maori values, through Whanaungatanga it ensures a sense of family and belonging for our people and recognises manaakitanga as the starting place for hospitality, and welcoming manuhiri (guests).
We pride ourselves in looking after the interests of our people and our guests alike. He Kura te Tangata, we believe that we are all valued, our people, our guests and our communities across all our brands we welcome all!
Hind Management is