Senior Manager, Complex Claims and Investigations
Open, New Zealand
Job Description
Role
Senior Manager, Complex Claims and Investigations
Department
Customer Operations
Location
Our offices are located in Sydney, Auckland, Queenstown and Sunshine Coast and the role is flexible around these locations with a blended work environment from the office and home.
Schedule
Full-time
Open Insurance:
We’re on a mission to provide the best insurance experiences, at the best price, for the world. Come join us!
The team:
You will join our Technical Claims team, working with a carefully selected team of people who take pride in their decision making and cost control.
What you’ll do
We are looking for a Senior Manager, Complex Claims and Investigations to provide leadership to our technical claims team across home and car. This includes accountability for Liability, Recoveries, Settlements and Investigations. We are looking for a technical expert who is a great people leader and able to uplift the capability across all of our claims teams through process improvement, training and coaching. You will be a coach and always looking at ways to support a high-performance culture whilst being able to give expert claims advice on complex matters. You will be a Team Leader/Manager looking for their next career step.
You will also:
- Develop and coach your team to deliver a world leading customer experience
- Monitor performance metrics to look for opportunities to deliver a high performing culture
- Monitor workforce planning, workloads and adherence to schedules to meet customers demand
- Take ownership in the recruitment of talented individuals to the claims teams
- Support our customers through escalations and look for ways to solve problems
- Collaborate internally with key stakeholders including operations, engineering, analytics, revenue and legal to look for improvement opportunities
- Contribute to build a world class claims function that supports our growth
What we’d like
- General Insurance experience within claims
- Expertise developing a high performance culture
- Strategic thinking in managing recoveries, credit hire and fraud across multiple jurisdictions
- A ‘can do’ attitude looking at ways to solve complex problems
- A high performer who can add high value and drive impact through a fast paced environment
- Excellent communication, coaching and influencing skills are a must, across all levels including senior management
- Ability to develop processes and use a continuous improvement mindset to keep them relevant
Why Open?
- It’s an exciting time to join our team and be part of a tech company going through a hyper-growth phase. We provide our team with:
- Highly competitive compensation, including share options - we believe in paying people what they’re worth and having everyone in our company share in our success
- High levels of autonomy and trust so you can do your best work
- Growth opportunities internally - as you grow, your role can too
- Flexible working - we are about impact, not time at your desk. We encourage freedom and responsibility, including the ability to work from anywhere
- Annual allowance for professional development - use it towards a gym membership , professional coaching, a conference. Whatever matters most to you
- Parental leave top up
- Employee Assistance program
- Payroll giving program and salary sacrifice options
- Certified B-Corp Click here to find out more
- Weekly team lunch, and regular social events
- Great open culture
Find out more about our mission here!
We’re proud to be an equal opportunity employer that celebrates diversity and are committed to providing an inclusive environment for all employees.
Lastly, Open is a high-performing team that strives to achieve brilliant things every day and we encourage you to apply even if your experience doesn’t exactly match the job description. We’re looking for people who are intellectually curious, courageous, innovative and passionate. Our culture is truly open, we’re continuously challenging each other to live our values, and aren’t afraid to raise questions when we fall short. Most importantly, Open is for those that want to create change and have an impact. If that sounds like you, apply for this role and let’s build the future of insurance together.