Practice Lead - Delivery
Datacom, New Zealand
Job Description
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
Our Purpose
The Digital Engineering team is part of Datacom’s Application Services (Software) group. We provide high value custom software solutions and consulting services to leading Australasian businesses. We create solutions which deliver measurable value to our clients’ businesses.
Our mission is to deliver the best business value, aligning to our clients’ strategic objectives, by engaging closely with our client stakeholders throughout the engagement. This is achieved through aligning stakeholders on requirements that will deliver the expected value outcomes, collaborating at every step of the delivery pathway, and by regularly gaining business feedback on the functionality and value delivered. Our teams have a continual focus on quality as well as ongoing delivery improvements. With specialists in business analysis, architecture, development, testing and delivery management we are able to design and build leading solutions for any business challenge or opportunity.
About the Role
The Delivery Practice Lead is a leadership role within the Digital Engineering Service line reporting to the Delivery Practice Manager. The role has variety and opportunity for growth and includes the following focus areas:
People Management and Leadership
As line manager of a team of Delivery Leads, you will have responsibility for all elements of managing people, providing strong leadership and mentoring, along with hiring new team members.
Delivery Governance
You will have full visibility of the delivery status of your team members’ engagements and will coach and support them through deliveries to achieve customer satisfaction. You will be their first point of escalation and will further escalate to the Delivery Practice Manager where required.
Financial Management
You'll need sound financial skills, enabling you to coach your team members with their delivery financial reporting.
Sales focus
Everyone at Datacom is a salesperson, and we all take every opportunity to convert customer needs to sales. In this role you will need be able to identify opportunities as they arise and alert our wider Digital Engineering team so that they can address and close the sale.
This Practice Lead role will be conducted in parallel with your current billable customer engagement role.
Some of your day-to-day duties will include:
- Your billable customer Delivery Lead role
- Regular line management and delivery governance coaching meetings with your team members
- Reviewing and providing feedback on your team members’ delivery reporting
- Contributing to Delivery Governance forums
- Internal escalation of any delivery concerns
- Resource planning, including hiring, developing team skills and assigning work
- Developing amp; championing new and existing services and products within your practice scope
- Developing collateral to support these services and products
- Collating case studies on previous projects
- Building your practice’s internal brand within Datacom
- Providing line management leadership, coaching and support
- Being the first point of delivery escalation for your team members and take ownership for outcomes
- Providing delivery governance leadership including setting best practices, standards, creating documentation and performing reviews
- Representing your team to internal stakeholders
Your leadership skills and experience will be required for:
Why Datacom?
Here at Datacom, It's the People! We are caring and humble and foster an environment where we can bring our best selves to work. Our people make the difference.
A value we hold strong, it's our fantastic team that’s testament to the continued success of our business.
Your career and continued learning and development are front and centre of conversations in our teams. If you choose a technical career focus, or leadership and supporting people is your thing, we have a pathway that will help you achieve these goals! Not to mention an amazing team of experienced mentors to support you getting there. We have a leadership framework created for people through all stages of their career journeys.
Datacom’s reputation has been shaped by investing in our people, our culture, and, ultimately, our clients. We can offer the most exciting customer opportunities, whilst ensuring stability, opportunity, and great benefits!
Through challenging times recently and last year, where we have seen the Nation locked down, we carry on, working remotely, and in more ‘normal’ times we offer the flexibility and benefits of a hybrid working model. We’v