Hotel Porter Sudima Lake Rotorua
HIND Management, New Zealand
Job Description
About The Role
A fantastic opportunity is available for a Hotel Porter to join our fun, dynamic Hotel team either Part Time or Casual.
We are looking for enthusiastic applicants who know how to impress our guests, ensuring a warm, friendly and efficient welcome at every interaction with a hotel guest or visitor. Team players who will provide the highest levels of customer service while ensuring professionalism and efficiencies every time a guest enters the hotel.
The successful candidate will need to possess the following attributes:
- Confident, well-motivated, enthusiastic and determined
- Takes pride in work and has exceptional attention to detail
- Flexible and adaptable in approach
- Ability to prioritize, work to deadlines and remain composed under pressure
- Work to a high standard, accurate and organized
- Approachable and flexible amp; a team player
- Committed to continuing professional development
This role is available either Part Time or Casual.
Heavy manual lifting will be required as part of this role.
Requirements
The primary objective of this role is to provide portering services, ensuring a warm and friendly welcome, and amaze guests with outstanding customer service. On a daily basis, the successful candidate will:
- Assist Front Desk during busy check in and check out to ensure guests are receiving the best possible services
- Move, record and manage all luggage
- Follow any emergency procedures from DM when an emergency arises
- Fix small maintenance issues in the rooms
- Assist with guest enquiries and assistance with tour bookings, restaurant, activities and directions
- Ensure guest messages, dry cleaning are delivered in a timely manner
- Should have the enthusiasm to work and suggest any improvements so the department can work efficiently
- Assist other departments in the successful operation of the business with a key focus on guest service
- Regularly inspect the lobby and public area to ensure that the standards of the Hotel are maintained and comfortable for guests, clients as well as employees.
- Regularly monitor stock of brochures and information for guests
- Ensure local knowledge is up to date
- Ensure that guest safety and security is maintained to high levels at all times.
Candidates must already have the legal right to work in New Zealand to be considered for the role.
Who We Are - Ko Wai Matou
Hind Management builds, operates and manages high performing award-winning hotel, restaurant, bar and spa businesses. As industry leaders in social and environmental responsibility, we run a sustainable business model that takes the well-being of our people and planet seriously.
At Hind Management we believe 'We Are all Valued - He Kura te Tangata', our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. Our brand portfolio is one of the most accessible in New Zealand, which comes from our belief in empathy, understanding and accommodating differences.
Hind Management has recently been awarded HRD's Five Star Employer of Choice Award for 2022. Our people love coming to work every day and we think you will too! We’re looking for positive people, working with us means getting unlimited opportunities to develop yourself and your career, being part of a community and company culture that’s passionate about putting people first. And it means having the flexibility and opportunity to work how you work best, with lots of different people all working with one goal in mind.
Benefits
He kura te tangata - We are all valued
As an employer of choice, we offer great employee benefits like life-cover, outstanding health and wellbeing programs, and discounts on hotels, restaurants, bars and spas across our network -not just for you but in some cases your friends and family too!
Hind Management is committed to accessibly, should you require assistance or support and are unable to apply online due to an access need, contact our Support Office (09) 399 2508. A representative will be able to assist, Monday to Friday 9 am - 5 pm.
We encourage people fro