Duty Manager-Sudima Lake Rotorua
HIND Management, New Zealand

The Role

We are seeking .

About you | Ko koe tenei

We are looking for a Duty Manager to oversee facilities, security and customer service. Duty Manager responsibilities include overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. You will also meet regularly with upper management to stay up-to-date with organizational changes, issues and improvements. Ultimately, you will ensure all operations flow smoothly and help us meet our company goals.

Responsibilities

• Keep track of monthly, quarterly and yearly goals
• Work with management to assess and improve processes and policies
• Monitor and report on revenue and cash flow
• Uphold and enforce company policies
• Train new hires
• Address employee complaints or performance issues as needed
• Check in with employees regularly to determine satisfaction
• Schedule shifts
• Help management create the department’s budget
• Address customer issues and complaints
• Schedule regular maintenance and cleaning of facilities
• Meet regularly with upper management to stay informed on company issues
• Oversee security of the facility

Requirements

• Work experience as a Duty Manager or similar management role
• Previous experience in the industry preferred
• Customer service experience
• Knowledge of cash management and bookkeeping procedures
• Team management skills
• Strong organizational skills
• Experience with facilities maintenance and/or security
• Strong problem-solving skills
• Availability to work in shifts including weekends

Benefits

He kura te tangata - We are all valued

It's an exciting time for us with dynamic growth in our company, we have plenty of opportunities, now is the time to join Hind Management Group.

Various Health Benefits - Life Cover, Digital Will subscription amp; access to Best Doctors after qualifying period

Excellent reward amp; recognition programs

Long service and anniversary perks

Staff and Friends and Family Hotel rates within our Hotel, restaurant amp; Spa network

Paid training provided and individual Employee Development Plan

Training towards NZQA qualifications and our very own digital learning platform Hind Academy.

Who We Are / Ko Wai Matou

Hind Management Group (NZ) build, operate and manage high performing hotel and commercial accommodation businesses. Striving to be industry leaders in social and environmental responsibility. Our Sudima Hotels brand is one of the most accessible in Australasia, this comes from Hind Management's belief in empathy, understanding and accommodating differences. We believe that 'we are all valued' He Kura te Tangata, our success is a direct reflection of our people, teamwork, passion and professionalism.We’re always looking for positive people , working for us means getting unlimited opportunities to develop your career, It means being part of a community and company culture that’s really passionate about putting people first. And it means having the flexibility and opportunity to work how you work best and with lots of different people all working with one goal in mind.Our people love coming to work every day. We think you will too. We focus on running a sustainable business that takes the wellbeing of our staff seriously. As an employer, we’re genuinely there to support you at all times. And we offer great employee benefits like life cover, health and wellbeing programe, discounts on hotel, spa and dining across our network, plus rewards and anniversary vouchers.

Our values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. Sudima hotels are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.

APPLICATIONS WILL ONLY BE ACCEPTED FOR THIS ROLE VIA ONLINE APPLICATION

Hind Management is committed to accessibly, should you require assistance or support and are unable to apply online due to an access need, contact our Support Office (09) 304 0745 pressing the option of the hotel where this vacancy is listed. A Talent and Culture representative will be able to assist Monday to Friday 9 am - 5 pm .