Assistant Front Office Manager - Sudima Auckland City
HIND Management, New Zealand
Job Description
About The Role - Te mahi
We are looking for an Assistant Front Office Manager to lead our Front Office team and ensure we provide excellent customer service.
In order to succeed as a Assistant Front Office Manager, you should be observant and have the ability to think critically and efficiently. You should be a skilled communicator with excellent problem solving, observation, and interpersonal skills.
Responsibilities:
- Hiring and training staff to provide excellent service to customers.
- With the Front Office team, you'll develop, review and maintain service quality within Sudima brand standards
- You'll work on rosters, SOP’s, ordering of stock, payroll, the strategies and implementation of those for the Front Office
- Drive our vision, mission, objectives and values with a culture of taking initiative
- Leading and motivating staff
- We are looking for someone who is flexible with their availability to be successful, you will need to be able to work a typical hospitality roster and that means covering all shifts across a 7-day rotating roster
Requirements
About you | Ko koe tenei
- Front Office management experience is preferred
- Excellent problem-solving and customer service skills
- Exceptional communication and interpersonal skills
- Willingness to work during peak hours, including weekends and holidays
- Effectively delegate responsibilities and maximize resources.
- Have sound understanding of the Front Office operation
- Experience ordering stock, creating rosters and processing payroll
- Proven ability in leading a team
- Assist with training and developing the team to achieve hotel standards
- A high level of organisation, time management and problem-solving skills
Benefits
He kura te tangata - We are all valued
As an employer of choice, we offer great employee benefits like life insurance, outstanding health and wellbeing programmes and discounts on hotels, restaurants, bars and spas across our network - not just for you, but in some cases your friends and family too!
- Wellbeing programme including Health insurance discounts
- Excellent reward amp; recognition events
- Long service and anniversary gifts and benefits
- Staff, family and friends rates within our network of hotels
- Paid training and individual Employee Development Plans
- Life insurance cover after successful probation period
Who We Are - Ko Wai Matou
Hind Management builds, operates and manages high performing award-winning hotel, restaurant, bar and spa businesses. As industry leaders in social and environmental responsibility, we run a sustainable business model that takes the well-being of our people and planet seriously.
At Hind Management we believe 'We Are all Valued - He Kura te Tangata', our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. Our brand portfolio is one of the most accessible in New Zealand, which comes from our belief in empathy, understanding and accommodating differences.
Hind Management has recently been awarded HRD's Five Star Employer of Choice Award for 2022. Our people love coming to work every day and we think you will too! We’re looking for positive people, working with us means getting unlimited opportunities to develop yourself and your career, being part of a community and company culture that’s passionate about putting people first. And it means having the flexibility and opportunity to work how you work best, with lots of different people all working with one goal in mind.
Our values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. Nau mai, haere mai, tauti mai!
Hind Management is committed to accessibility. Should you require assistance or support and are unable to apply online due to an access need, contact our Support Office (09) 304 0745 pressing the option of the hotel where this vacancy is listed. A Talent and Culture representative will be able to assist Monday to Friday 9 am - 5 pm .
E MANAWANUI ANA MATOU - WE CARE : KA WHAI MATOU I TE TIKA - WE DO THE RIGHT THING : KA MAHI TAHI MATOU - WE WORK TOGETHER