Guest Services Agent - Sudima Queenstown
HIND Management, New Zealand
Job Description
Who We Are - Ko Wai Matou
Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.
About The Role - Te mahi
This is an exciting new role for an experienced Guest Services Agent in a beautiful new 4.5 star hotel.
You will complete flexible shifts each week, working alongside an amazing and experienced team who will assist you and support you as your career takes off.
Responsibilities | Nga haepapa
- Smooth and accurate check in and out process
- Ensuring our guests are provided with exceptional 4.5 star service - a WOW factor where the personal touch makes us stand out
- Answer phone calls and ensure guest requests are actioned and followed up with relevant departments.
- Attend ongoing training
- Communicate professionally with other hotel departments
- Ensure Health and Safety standards are being met and reported as per policy.
Requirements
About You | Ko Koe Tenei
- Confident, well motivated, enthusiastic and determined
- Ability to multi-task, show flexibility and meet deadlines, calmly working under pressure.
- Strong communication skills both written and verbal
- Takes pride in work and has exceptional attention to detail
- Excellent time management abilities
- Have a thorough knowledge of the area including local amenities
The wage for this role is $24.00 per hour
Benefits
We are all valued | He kura te tangata
- Discounts at our hotels, restaurants and spas across our network
- Staff, family and friends rates at our hotels
- Free onsite parking
- Excellent reward amp; recognition events
- Service and anniversary gifts and benefits
- Wellbeing programme including Health insurance discounts
- Paid training and individual Employee Development Plans
- Training towards NZQA qualifications and our very own online digital learning platform
- Free Life Insurance, Digital Will amp; Best Doctors teleservice after 3 months of employment
- 20% early childcare discount at a local early childhood centre
At Hind Management we believe 'We Are all Valued - He Kura te Tangata', our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. Our brand portfolio is one of the most accessible in New Zealand, which comes from our belief in empathy, understanding and accommodating differences.
Our values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.
Nau mai, haere mai, tauti mai!
Hind Management is committed to accessibility. Should you require assistance or support and are unable to apply online due to an access need, contact our Support Office (09) 304 0745 pressing the option of the hotel where this vacancy is listed. A Talent and Culture representative will be able to assist Monday to Friday 9 am - 5 pm.
Our Values
E MANAWANUI ANA MATOU - WE CARE
KA WHAI MATOU I TE TIKA - WE DO THE RIGHT THING
KA MAHI TAHI MATOU - WE WORK TOGETHER