Knowledge Specialist
Datacom, New Zealand
Job Description
Our purpose
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in
About the Role
As a Knowledge Specialist, you will provide support to the Knowledge Manager and their approach across Australia, New Zealand and Asia functions of Datacom Connect.
This role can be based out of Auckland or Wellington.
This includes driving the business’ Knowledge Management framework, overseeing Knowledge Management projects and ensuring information needs of the organisation are met in a timely, effective and efficient manner.
What you’ll bring:
- Understanding of Knowledge Management frameworks, concepts and methodology
- Understanding of Contact Centre Operations
- Experience in project management
- Experience in creating Knowledge framework and documentation
- Strong stakeholder relationship management (written and verbal)
- Experience in service desk knowledge management (preferred)
What you’ll do:
- Facilitate meetings
- Data retrieve, analytics and reporting
- Delivery of stakeholder, client and contractual obligations
- Delivery of compliance across governance requirements
- Create and own the customer experience frameworks
- Analyse contract data to identify cost saving initiatives
- Liaising and networking with Datacom Partners for knowledge
- Support day to day team of Knowledge Specialists
Culture and Benefits
Datacom is ones of ANZs largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, a gaming zone, remote working, flexi-hours, professional development courses and health insurance to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
If you would like to know more and this sounds like you. Please apply online today!