Hotel General Manager I Kaiwhakahaere Matua - Sudima Christchurch Airport
HIND Management, New Zealand
Job Description
About The Role - Te Mahi
We are looking for an experienced Hotel General Manager Kaiwhakahaere Matua to oversee the daily operations and provide strategic direction for our flagship South Island hotel under the Sudima Hotel brand at Christchurch Airport.
In this senior leadership role, you will drive the activities of an extensive and diverse workforce to ensure the smooth and profitable running of the business. It is important for the General Manager to be involved in all aspects of the hotel operations, therefore you will be just as responsible for managing customer and employee experiences as strategising and preparing reports and business plans. You will be a key person of reference for employees, clients as well as external vendors and have an active profile within the local community. The General Manager will be an excellent communicator, able to conduct a well-functioning high performing team. Therefore, the ideal candidate will be a team player and an effective leader, able to set examples and foster a climate of care and inclusion. The goal is to enhance guest loyalty, expand our clientele and maintain our reputation as an employer of choice by strengthening our hotel and employer brand’s reputation.
Who We Are - Ko Wai Matou
Hind Management builds, operates and manages high-performing award-winning hotel, restaurant, bar and spa businesses. As industry leaders in social and environmental responsibility, we run a sustainable business model that takes the well-being of our people and planet seriously.
At Hind Management we believe 'We Are all Valued - He Kura te Tangata', our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. Our brand portfolio is one of the most accessible in New Zealand, which comes from our belief in empathy, understanding and accommodating differences.
Hind Management has recently been awarded HRD's Five Star Employer of Choice Award for 2022. Our people love coming to work every day and we think you will too! We’re looking for positive people, working with us means getting unlimited opportunities to develop yourself and your career and being part of a community and company culture that’s passionate about putting people first. And it means having the flexibility and opportunity to work how you work best, with lots of different people all working with one goal in mind.
Our values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. Nau mai, haere mai, tauti mai!
He kura te tangata - We are all valued
E MANAWANUI ANA MATOU - WE CARE, KA WHAI MATOU I TE TIKA - WE DO THE RIGHT THING, KA MAHI TAHI MATOU - WE WORK TOGETHER
- Plan activities and allocate responsibilities to achieve the most efficient operating model
- Manage budgets/expenses, analyse and interpret financial information and monitor sales and profits
- Communicate and maintain a presence with guests amp; customers, when appropriate welcome them in the facilities, address complaints, find solutions to problems, offer information etc.
- Address maintenance issues, shortages in staff and equipment, oversee renovations etc.
- Collaborate with external parties such as suppliers, agencies, consultants etc.
- Inspect facilities regularly and enforce strict compliance with health and safety and brand standards
- Supervise work at all levels and set clear objectives
Requirements
About you | Ko koe tenei
- Proven experience as Hotel General Manager in New Zealand, Australia or another international market.
- Minimum 3 years experience as Hotel Manager/ General Manager within a 4-star hotel or above, with large volume conference space and 180+ guest rooms.
- Understanding of hotel management best practices and trends.
- Good knowledge of relevant NZ Legislation such as The Sale amp; Supply of Liquor Act, Food Act, NZ Employment Law, Privacy Act 2020 amp; HSWA 2015
- Working knowledge of MS Office; knowledge of hotel management (PMS) and review software an advantage
- Excellent understanding of customer trends and guest experience including service recovery
- Demonstrable aptitude in decision-making and solution focused business mindset
- Reliable with an ability to multi-task and work well under pressure
- Visionary leader with outstanding coaching and mentoring skills with great attention to detail
- Fluency in English; knowledge of other languages is a plus
- Study in Business Administration, Hotel/Hospitali