Service Desk Analyst- Casual
Datacom, New Zealand
Job Description
Our Purpose
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in!
Our Team
The Datacom Customer Support team are responsible for a number of outsourced services for some of New Zealand’s largest organisations. With functions spanning Service Desk, Field Service, Digital Enablement and Product Management, our environment is dynamic and fast paced. And we have a bigger purpose - not only are we are focused on delivering awesome business outcomes, we are thinking, planning and taking action on revolutionising the technology industry!
We have an excellent opportunity for someone keen for the next step in their career, joining a fantastic team of peers with lots of scope to learn and grow! You will be part of our extensive Customer Delivery business who support each other working collaboratively across multiple locations.
The role
As a Service Desk Analyst, you will respond to phone calls and email queries from customers, guiding them through first level technical support. You’ll work with a team of close knit, like-minded people, who rally each other through the rushes and support each other with more in depth queries.
Our service desk is a 24/7 shift environment so we’re looking for people who are flexible with their availability to support covering shifts, whenever needed.
What you’ll do:
- Respond to phone calls and emails in relation to technical support
- Work to given Service Level Agreements and KPI’s
- Problem solve and troubleshoot
- Multitask
What you'll bring:
This is a fast-paced role; the nature of customer support means we get peaks and troughs, so you’ll be adept at multi-tasking to stay on top of your tickets whilst the call volumes are high. You’ll be adaptable to change track at the drop of a hat (or Priority 1 Incident) resolving tickets in a timely and responsive manner, balancing your workload accordingly.
Those who are successful in this role have a genuine, positive attitude, strong customer service ethic and strong technical aptitude. Whilst relevant Service Desk experience is a bonus we have a formal training program that will see you develop all the skills you need, as long as you have the right soft skills to learn them.
About us
We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability. Please note this role is only open to candidates with full New Zealand working rights.
If this sounds like your next challenge Apply Now!