Client Services Consultant
Sidekicker, New Zealand
Job Description
Who is Sidekicker
Sidekicker is one of Australasias’ most exciting home-grown startups!
Launched in 2013, Sidekicker is Australia and New Zealand’s largest online staffing platform, using technology to radically improve how businesses hire and manage casual, temporary and contract staff.
Sidekicker is dedicated to ensuring every worker finds the right job, and every job finds the right worker. We employ over 15,000 casual staff, or ‘Sidekicks’, seamlessly connecting them with businesses across the healthcare, hospitality, events, industrial and promotions industries.
We are at a pivotal point of our journey, with lots of exciting growth ahead. We are looking for future leaders to take our business to the next level. If you want to be part of driving disruption, working in a fun and fast-paced environment with the best and brightest from across the technology industry then read on...
Find out more about what it is like to work at Sidekicker by clicking here.
The role
Passionate about people and recruitment? Keen to help big-name businesses find the talent they need using technology?
Working as a Client Services Consultant in Sidekicker's Hospitality, Events, Promotion and Retail vertical, you will be responsible for managing the relationships with some of our most well-known clients. You'll work closely alongside clients such as Spark Arena, Countdown and The Trusts Arena to understand their workforce needs and guide them to find casual staff by using our market-leading platform.
This is a varied and fast-paced position, where no two days are the same. To be successful in this role, you need to love speaking to people on the phone, problem solving and multitasking because things can move very quickly. At Sidekicker, we have got a large support system that will set you up for success, not only will you have a buddy when you first start, but you will be given a mentor within the team and a fantastic and experienced manager.
You don't necessarily need specific recruitment industry experience, we are just looking for people with strong customer service and operational skills, who are looking to take that next step in their career. If you want more out of your job and are excited to make big moves working in a growing New Zealand startup, then we would love to hear from you.
Key Responsibilities
- Answering and responding to requests from our key clients through phone and email
- Posting job opportunities to our platform and other relevant job boards
- Assess, phone screen, and interview candidates through our platform and other relevant job boards
- Coordinate medical requests with our third-party supplier
- Provide recommendations to improve results and communicate updates with customer
- Complete pre-employment checks including right-to-work documentation, police checks and references checks
- Provide assistance to our candidates with setting up their profiles on our platform
- Taking responsibility for a range of day-to-day operational tasks required to support our key clients and ensure their jobs are being filled as effectively as possible.
- Providing administrative support to the wider team as required.
What we are looking for in you
- Strong communication and rapport-building skills, with the ability to foster meaningful client/candidate relationships.
- Exceptional organisational skills with the ability to prioritise work and multi-task.
- Passionate and self-motivated attitude, with the ability to work both autonomously and within a team.
- Determined to grow the current client base, with a genuine passion for helping clients and candidates alike achieve their goals.
- Tech savvy - whilst our platform is user-friendly, we are looking for someone who is not afraid of a google sheet and can work across a number of different systems
Why we think you will love Sidekicker
There’s so much more to working at Sidekicker than disrupting how businesses hire casual and temporary staff. We developed our Sidekicker Plus program to bring together all of the awesome people benefits and perks you can enjoy as part of your journey with us. We offer flexibility (including work from anywhere for up to 8 weeks a year), generous leave and parental leave options, exclusive access to discounts, wellbeing programs, volunteer days and lots of opportunities for development and fun.
Diversity and Inclusion Statement
We stand out from the crowd because we invest in our entire ecosystem from staff to business customers and Sidekicks. Yeah, sure, we run an amazing platform, but we know that the secret sauce to success is making sure everyone has a voice, and everyone is represented and respected.
At Sidekicker, we are committe