Director - Datapay
Datacom, New Zealand
Job Description
Our purpose
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in
The Nuts and Bolts
We have over 6,200 people across our global offices, and generate an annual revenue of over $1.5 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as a large and fast-growing software product business spanning payroll and full ERP systems. With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.
About the Role
The Director DataPay role is a pivotal leadership role responsible for the next phase of growth for a leading payroll software solution within the wider the HCM category in New Zealand and Australia. This is a unique opportunity to build off a proven SaaS product with a large and loyal customer base. The role involves mobilising the team behind a compelling vision and strategy, working with customers and partners, guiding product development, and collaborating with a range of stakeholders to ensure the business aligns well to Datacom’s overall strategy. We anticipate formation of a range of new product and services offerings delivered in an agile environment.
What you’ll bring
- Broad and deep understanding of software products, platform and software technology, software development, and operations. The ability to lead and enable a platform modernisation program
- Demonstrated success in strategy development and implementation and meeting objectives around growth in revenue and returns
- Strength in financial management, with a clear understanding of the relationship between capital invested and future cash flows both from recurring software fees and project services. And ability to form and manage multi-year budgets.
- Ability to form productive relationships and influence key prospects and customers
- Experience in the use of research and data to inform product planning and the prioritisation of development
- Experience driving customer acquisition through GTM strategy spanning product, marketing and sales
- Proven track record of achieving or exceeding budgeted sales and profit objectives.
- Experience scaling a product business beyond $50M annual revenue
- An appreciation of the power of ecosystems and experience establishing or participating in an ecosystem or network of partnerships
- 15+ years of General Management / Operational management experience.
- Experience in executive leadership and managing and mentoring people and teams.
- Strong general business acumen.
- Ability to work on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of business trends.
Responsibilities
- Leading the development and execution of strategy
- Building a culture of excellence and learning that supports our people as they build rewarding careers at Datacom
- Building long lasting, robust customer relationships and ensures that customer relationships are carefully managed throughout all aspects of service delivery across the organisation.
- Developing sales and marketing strategies to meet agreed performance targets within budget and timelines.
- Developing customer success and retention strategies
- Championing product modernisation and evolution roadmaps that align with Datacom Group strategy while meeting current and future customer requirements.
- Advocating for evolving ways of working and cross functional collaboration with teams to implement change
- Managing the relationships with (and between) external agencies and suppliers, ensuring contracts and service levels are negotiated in line with strategic aims and financial constraints and ongoing service is in-line with agreed contracts.
- Maintaining awareness and knowledge of market/industry development and providing suitable interpretation to leaders and teams within the organisation.
- Creating an automation first culture, ensuring the ongoing automation of technologies and the development of future thinking strategies.
Why you want to join us
Here at Datacom, we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in. We’ve maintained our local family feel whilst expanding globally, across Australia, ASIA, US and the UK. Working together, we strive to imagine the