Service Delivery Manager
Datacom, New Zealand
Job Description
Here at Datacom, we are transforming and continually adapting the way we work, collaborate, and create, in order to better serve our customers’ changing needs. By enhancing the way we work, we can better support our customers to achieve their business goals. Our continued commitment to deliver excellence to our customers is built around a true partnership approach.
The Role
The Service Delivery Manager is responsible for working with customers, the Datacom Customer Group and across Datacom to organise and progress delivery of Deskside and Field based desktop support and infrastructure services. Day to day tasks will include such things as working with services teams ensuring that we are delivering to our contractual obligations, extracting reports for review, identifying opportunities to improve our customer’s experience, building strong and long term relationships with the delivery teams, identifying improvement opportunities for your customers, point of contact with customer Service Delivery and Operations Managers etc. This Christchurch based position works under the leadership of an Operational amp; Delivery Manager and with other experienced Service Delivery Managers to deliver services to key customers.
The Person
We are looking for someone that is obsessed with getting an outcome for customers and able to build networks both internally and externally. The Service Delivery Manager will also need to produce work that is of a high quality and have a strong attention to detail. You will also need to have an understanding IT and IT processes. The ability to maintain close relationships is critical so excellent interpersonal skills is a must, and previous IT Service Delivery Management experience would be really advantageous.
The Company
People might call us dreamers, but we envisage a world that is improved by technology and its ability to transform our communities both locally and globally. We are an aspirational organisation that employs people passionate about technology, our customers and ultimately making the world a better place through the work that we do. We’re privately owned, and proud of our collaborative and un-process bound internal culture. Working at Datacom sees you join a global family of 5300 employees, across NZ, Australia, South-East Asia, the UK and the US. We value our staff and our size and scale means there is career progression available for everyone, even across our multiple geographies. Working out of award-winning, open-plan and collaborative offices, you will have access to free staff breakfasts, great coffee, a comprehensive insurance package and discounts at local gyms and retail outlets.