Service Delivery - Team Lead
Datacom, New Zealand
Job Description
Our purpose
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
About the Role
The Team Leader - Service Delivery Management role is required to assumed responsibility for managing the quality and cost-effective service delivery to the Datacom customers. This role will involve managing the technical/service delivery relationship with the customer. A core function of the Team Leader Service Delivery is to oversee the day-to-day activities, manage the personnel and coordinate resourcing within their department. Having wide-ranging experience, this role involves using professional concepts and company objectives to identify best practices and enhance capability.
What you’ll bring
- Demonstrated experience in managing people and teams
- Financial management, including cost estimation and budget tracking and reporting
- Broad and deep understanding of technical infrastructure projects and related technology dependencies.
- Demonstrated understanding and implementation of Service Delivery and Project Management disciplines.
- Strong financial management practices with a clear understanding of the relationship between costs, utilisation and project revenue.
- Strong business acumen
- Excellent project management skills and a proven record of successful staff management.
- Ability to manage complex issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.
- Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
- Ability to frequently interact with a variety of stakeholders and team members, normally involving matters between functional areas, other Datacom divisions, customers and the company.
- Establishes and assures adherence to budgets, schedules, work plans, and performance requirements.
- Effective presentation skills with the ability to convey technical information across various levels.
- Ability to build and lead collaborative teams to achieve organisational goals and objectives.
- Ability to communicate technical concepts and align them with client business goals and objectives.
- Excellent customer relationship building and management skills.
- Ability to escalate with a solution focus.
Responsibilities
- Managing team resources efficiently in line with business needs and client demand.
- Managing/monitoring budget by tracking and approving expenditures, controlling costs, validating vendor expenses, anticipating and correcting forecasting errors
- Managing relationships between project delivery resources, including contractors, delivery sites, local field service, engineering and supplier groups.
- Supporting transition of projects from the delivery readiness team to the permanent delivery team, engaging appropriate resources to staff subsequent engagement phases, securing engineering support, and facilitating cross geographic resource alignment.
- Participating with account managers and engagement teams in defining/designing, costing and scheduling.
- Developing, reviewing and finalising the implementation plan as well as achieving approval for large, complex opportunities.
- Conducting and participating in readiness reviews.
- Staffing delivery resources and ensuring that qualified internal and contractor resources are in place to meet program or project goals according to plan
- Developing and communicating delivery status and performance reports
Why Datacom?
We have over 6,500 people across our global offices and generate an annual revenue of over NZ $1.2 billion annually. This makes us one of Australasia’s largest professional IT services companies.
We have extensive expertise in operating data centres, IT services, software engineering and application management, as well as payroll and customer service design and operations.
With this comes a long list of significant clients and Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds to serve those clients.
We are local at heart, yet world-class in capability
Datacom is ones of ANZs largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide sta