Community Operations Support - Casual
Sidekicker, New Zealand
Job Description
Who is Sidekicker?
Sidekicker is one of Australia’s most exciting home-grown startups.
Launched in 2013 and backed by SEEK with six offices across Australia and New Zealand, Sidekicker is now Australia and New Zealand’s largest online staffing platform, using technology to radically improve how businesses hire and manage casual, temporary and contract staff.
Sidekicker employs over 15,000 casual staff, or Sidekicks, seamlessly connecting them with businesses hiring staff across hospitality, events, office admin, industrial and promotions.
We are at a pivotal point of our journey, with lots of exciting changes ahead. We are looking for future leaders to take our business to the next level. If you want to be part of driving disruption, working in a fun and fast-paced environment with the best and brightest from across the technology industry, then read on...
Find out more about Sidekicker by visiting: https://sidekicker.com
Community Operations Support
As Community Operations Support, you are responsible for educating and supporting our business and Sidekick customers across Australia and New Zealand.
Reporting to the Community Operations Team Lead, your aim is to grow and delight our customers by guiding them through the signup process and helping them get the most from our product.
This opportunity is for people that genuinely love supporting customers and see themselves in a customer-facing role long term. You’ll be successful in the role if you are an excellent communicator, both written and verbally, and obsessed with solving customer problems. You’ll have a solid educational background, work well in a team environment whilst being self-driven, and be passionate about delivering exceptional customer service in a fast-paced environment.
Key Responsibilities
- Becoming an expert in how Sidekicker works (training provided, of course)
- Communicating efficiently and effectively with our customers - mainly via web chat, email, and phone
- Ensuring our customers have a great experience with our product and service
- Escalating areas of improvement to the Community Operations Junior Team Leads to help influence the continued improvement of the Sidekicker product.
- Working closely with the Community Operations Junior Team Lead to learn and manage new processes to help our business and Sidekick customers get the most from our product and service
Hours and Working Style
- Casual opportunity with the ability to progress your career
- Shift times: 5 AM - 1 PM or 11 AM - 7 PM
- Choice of working in the office, at home, or a hybrid version of both
- Potential for working Public Holidays or additional hours etc if desired
What you'll love about working at Sidekicker
- Highly motivated, hard-working and talented co-workers in a fun office or work-from-home environment
- An empowered culture where you can drive and implement change quickly and effectively
- Ground floor opportunity in a fast-growing, well-funded, innovative startup
- Flexible working arrangements
- Continuing self-development assistance program
- Work with a fun team that's here to help you!
Diversity and Inclusion Statement
We stand out from the crowd because we invest in our entire ecosystem from staff to business customers and Sidekicks. Yeah, sure, we run an amazing platform, but we know that the secret sauce to success is making sure everyone has a voice, and everyone is represented and respected.
At Sidekicker, we are committed to an inclusive culture that values the diversity of thought, opinion and background and where all employees have equal access to opportunities. We love that our current team is made up of more than 20 different cultures and we are excited for this representation across our business to continue to grow.
If you need any modifications, please let our talent team know and they will be happy to assist.
So, what are you waiting for?
- If you are interested, please apply by submitting your CV and cover letter
#LI-SH1 #LI-HYBRID