Job Description
We’re an unbeatable team of almost 25,000 awesome people and over the past 100 years we’ve built up a network of almost 350 PAK’nSAVE’s, New World’s, Four Squares and Gilmours stores across the North Island.
Customers getting the most out of life is somewhat of a mantra here at Foodstuffs North Island. It is in everything we do and at the heart of all our decisions. About the roleAs part of our journey to become the most customer driven retailer in the world (we like lofty goals!), we are looking for a Customer Enablement Manager to lead the Customer Enablement team, coordinating the execution of our key deliverables in this space.This is a new role with a focus on ensuring we deliver world class customer experiences in all parts of our business. Working with our Customer and Digital Retailing team, you’ll engage with both internal and external stakeholders to enable us to meet these objectives and exceed customer expectations.
In this role you’ll: · Provide planning and forecasting for the programme deliverables then manage the workstream to ensure key bodies of work are completed in full and on time· Contribute to the cadence and governance of the Customer Driven programme of work· Lead the retail implementation of digital and loyalty improvement experience across all channels· Lead, guide and develop the team, setting strategy, road map and KPIs to execute the Customer Enablement Roadmap
In this role you’ll gain broad exposure across our Co-operative and will provide support to a body of work that is instrumental to the delivery of our key strategic objectives.About youWith a working knowledge of project tools and methodology (think Prince2, PMBOK and Agile), you’ll ideally have experience working on customer programmes where deliverables and outcomes are a key focus. A planner through and through, you’ll be able to think outside the box and provide solutions while working collaboratively with the wider business to meet shared goals. Your commercial acumen, change management experience and technical knowledge will mean you become a trusted member of the team providing clear cadence across the customer driven programme.What’s in it for you?We’re committed to doing our part for our people, planet and the communities so that we can make New Zealand a better place for future generations.
On offer? A wide range of benefits with the opportunity to learn from some world class grocers and industry experts, all the while building your career in one of NZ’s leading retailers. We are based in brand new offices based in Mangere (near the airport) with loads of free parking, a mini mart for those afternoon cravings and a café that makes great coffee (or smoothies!). We are big on work life balance and as such have flexible working opportunities to allow you to get the most out of life!
Experience awesome. Achieve Awesome. Be awesomely you.
We’re proud to have a focus on Diversity amp; Inclusion here at Foodies and welcome applications from you all regardless of who you are or what you do. We welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whanau, but most importantly we celebrate our people - our taonga, every day for being uniquely them.
Job Specification