Operations Associate
Houst, New Zealand

We’re Houst. A professional management service for properties. Our mission is to make hosting on websites hassle-free for everyone using technology to disrupt the short-term accommodation sector. We’ve grown fast. Since launching in 2015, we’ve partnered with thousands of happy hosts, helping them to make important earnings. The business has now expanded worldwide we’re operating in over 20 cities globally, from Auckland to Lisbon, and there’s a lot more to come. From holidaymakers to full-time landlords, host happiness is central to everything we do.

• Coordinate a network of cleaning and maintenance suppliers to prepare homes for guest bookings and troubleshoot issues to resolve them in time before check-in for homes across Australia and New Zealand
• Schedule and complete regular property checks to ensure that guest experience has a positive impact on host reviews
• Booking routine property maintenance
• Assisting with recruitment and management of relationships with suppliers including cleaners and maintenance contractors
• Resource planning, managing supplier communications, as well as coordinating and monitoring the delivery of linen to our client’s homes
• Engage and check with suppliers to ensure homes are correctly prepared and provisioned with linen, cleaning equipment and toiletries and with no outstanding maintenance issues
• Quality control - maintaining a 5* standard across all properties in cleanliness and property condition Inbox management: this will include responding to host queries and internal communications from other teams in a timely and professional manner
• Handling all real-time payments and raising purchase orders when necessary
• Handling all operational tasks to ensure smooth functioning of all cleans/maintenance
• Speaking with hosts regulatory by phone and email to resolve issues regarding their property
• Contribute ideas to further improvement of processes and overall experience of Houst guests and hosts
• Work 40 hours per week across 5 days from 10am - 7pm
• Work on a Rota basis as the team operates 7 days a week.
• Be available for on-call for urgent issues such as guest lock outs 1-2 weeks/month. (Additional financial compensation per call out ranging between $100 - $175)

Requirements

• Minimum education requirement is secondary/ high school level graduate
• Intermediate level Google docs, slides and sheets
  
• 2+ years experience working in a similar role
  
• Be a team player but also self-motivated and self-directed, collaborative, and able to produce high-quality work
  
• Proven ability to meet deadlines, with strong prioritisation and organisational management
  
• Strong communication skills (verbal amp; written)
  

Benefits

• Enviable company culture we’ve put time into getting our work culture just right. Regular team social events, company-wide recognition of outstanding work.
• Employee discounts at heaps of restaurants, shops, gym memberships, cinema tickets and more
• Enhanced Parental Leave Family comes first. We offer great parental leave to spend time with your new child, regardless of your gender
• Pension - We provide a pension scheme for all permanent employees, in line with government requirements
• MacBook For business use
• 25 days paid holiday (plus public holidays) plus an extra day off on your birthday (because who wants to work on their birthday

Job Rewards and Benefits