Technical Support Engineer (Linux)
Squiz, New Zealand
Job Description
We celebrate diversity and unite on the elements of our company DNA, starting every customer conversation with why? to understand their needs, working hard to find a way to overcome every challenge, and fighting for better outcomes with the work we do; all while checking our egos at door, not taking ourselves too seriously and having fun along the way.
We’re location-flexible! This role is open to all candidates across Australia and New Zealand.
Who we are:
Squiz helps complex, service-led organisations harness the power of digital, improving the services they offer online.
Founded in 1998, Squiz grew during the rise of the internet. Since then, we have evolved from a simple web content management system into a full digital experience platform (DXP), helping customers make the shift from being content managers to experience creators.
The Squiz DXP brings together content, search, data and applications in one place. To get the most out of the platform, customers can collaborate with our digital experts to design solutions and adapt as demands change.
We are headquartered in Australia, with teams and customers across the globe, and offices in New Zealand, the United States, the United Kingdom and Poland.
Right now, we are on a very exciting journey. We are transforming into a SaaS organisation, and we’re looking for great people to be a part of this reinvention.
Who you are:
You will join a team of 5 client facing Technical Support Engineers who are working on supporting our national and international client base. Our team culture is innovation, and we strive to continuously improve our processes as well as delivering according to best practices.
Key Responsibilities will include:
- Responding to incidents and service requests as required within agreed SLAs.
- Addressing monitoring alerts.
- Troubleshooting of application/system/network problems, including functional and performance issues.
- Root cause analyses of failures and incidents, creating Post Incident Reports and communicating with internal and external stakeholders.
- Analysing systems security posture and applying best practice security configurations (firewall, file permissions, web server configuration, encryption and SSL etc).
- Configuring existing systems to use best practices and configuration management tools.
- Participate in the weekend on-call roaster (day hours only).
- Work effectively with other teams in the business to deliver the best outcome for the customers.
- Apply OS and application patches and/or configuration changes to address security vulnerabilities or bugs.
To be successful in this role your skills will include:
- Solid hands-on experience with Linux (RHEL/CentOS 7/8) systems.
- Good understanding of Internet technologies and protocols (TCP/IP stack, DNS, HTTP, SSL etc).
- Experience with version control (Git/SVN) and configuration management (Puppet, Ansible) systems.
- Experience managing web servers (Nginx/Apache, PHP-FPM) as well as databases (Postgresql and/or MySQL).
- Experience in coding in at least one of the scripting languages (bash, Python, Perl etc) is required. PHP experience is a plus.
- Understanding of caching, CDN, proxy, WAF as well as modern web security technologies.
- A keen eye and respect for data, including loss prevention and security
- Be able to communicate technical information to non technical people in a clear and concise manner.
- Knowledge of containerisation of applications using Docker is a plus.
You will need the following experience:
- Contribute to the end-to-end solutions to solve business requirements.
- Continuously improve engineering standards and practices.
- Work to define and enhance the technical vision and strategies.
- Be a self-motivated individual who communicates and articulates well.
- Ideally experience in delivering scalable SaaS products.
- Provide mentorship to junior/new team members.
- Passing an Australian Police check and/or security clearance may be required.
Why work for Squiz?
You’ll work with some of the most intelligent and down to earth people you’ve ever met. We are made up of a diverse range of passionate professionals who love challenging the status quo. Every day is different, but what is constant is we all love what we do.
We have a lived commitment to flexibility, we know the success of our people is dependent on them having a balanced life. You will be offered flexibility as to where and how you work every day. We want you to be able to work in a way that drives productivity, efficiency and outcomes; along with connection and collaboration.