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Account Manager - APAC
Lightcast, New Zealand
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Jul 4, 2022
Last Date
Aug 4, 2022
Location(s)
Job Description
Lightcast is a global leader in labour market insights with headquarters in Moscow (ID) andBoston (MA) and offices in the United Kingdom, Europe, New Zealand, and India. We work with partners across sixcontinents to help drive economic prosperity by solving a variety of problems in three key sectors:education, community, and corporate.Lightcast is looking for a dynamic client success professional to support our rapidly growingactivity in the public sector in the APAC region. The ideal candidate must have a passion for usingdata to unlock potential in the higher education and public sector spaces. The ideal candidate willbring a mix of commercial and customer support skill, technical know-how and a can-do approach towork with our customers within the sector. The ideal candidate is a team player with a strong senseof ownership and is interested in making a significant impact. Further, the ideal candidate excels in a fast paced, ever-changing environment; and is looking to deliver sustainable outcomes that continue to propel our excitinggrowth.There is already a small team based in Christchurch but we welcome applicates from across New Zealand.Sounds exciting right? Well it is!!
Primary Responsibilities - Account Management: Manage customer accounts and identify opportunities for growth.
- Relationship Management: Responsible for overall ownership of the client relationship including pre-sales, onboarding, training, support, and retention.
- Product Offering Knowledge: Take a proactive interest in the application of labour market and skills data and its use within Lightcast products in the public sector and higher education spaces, drawing upon technical support/our economists where appropriate.
- Customer Voice: Acting as the voice of the customer you will seek to understand customer problems and work closely with the other colleagues working in the APAC region, and colleagues in product, research, sales, and marketing to develop the right solutions for the market.
- Customer Success: You will also provide frontline, technical support and training to ensure users are well equipped to maximize the use and value derived from our tools and services. Content creation in the form of webinars, training materials, and case studies will also be an important part of this role. Your work should result in client satisfaction, retention, and growth.
Qualities for Success- Self-starter, able to establish own priorities, and drive to desired outcomes.
- A commercial mindset, comfortable with balancing revenue targets with a real sense of customer focus, representing our customers’ best interests across different functions.
- Ability to comfortably and proactively engage customers, especially those at a senior strategic level, as well as those who are expert users of other quantitative data and those who are new to using data in their work.
- Excellent interpersonal skills, with an ability to make connections, network, influence and inspire.
- Excellent written, and verbal communication skills, with ability to professionally interact and convey complex information with a wide variety of stakeholders.
- Demonstrated success in a highly collaborative, global environment, with a track record of measurable business impact and operating within a matrix environment.
- Ability to work well independently but also as part of a team distributed across multiple geographies (UK, Italy, Canada and NZ).
- A clear appreciation for the key areas that can be influenced by insights from the labour market to meet our customers’ own mission and purpose.
- Experience working with and supporting SAAS tools
Education and Experience- Bachelor’s degree and 6+ years’ experience in a related field or a combination of educational and experience that provides the applicant with the desired skills, knowledge, and ability required to perform the job.
- Experience in using quantitative data analysis, tools and techniques to understand and improve performance.
- Experience of managing relationships within large, complex organizations.
- Experience of creating training materials and other supporting media, e.g., webinars.
What Lightcast Offers- A competitive salary and performance related bonus structure
- Flexible working environment
- A competitive salary and performance related bonus structure
- Exp
Job Specification
Lightcast
Information Technology and Services - Rome, Italy