Service Desk Interactive Analyst
Datacom, New Zealand
Job Description
Our purpose
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
Our team
After being in New Plymouth for over four years Datacom has recently moved into a new office and is looking to offer opportunities working on our national desk from Taranaki.
With a new office located in the heart of Devon street of over to 20 passionate dedicated individuals we are looking to expand our foot print within New Plymouth and offer some amazing opportunities.
Taranaki’s fantastic landscape and highly developed infrastructure provide a myriad of opportunities for everyone to participate in a wide range of activities. Taranaki is also known as a surfers’ paradise, good enough to lure the world’s best board riders as well as produce them. Other popular activities along the coast include windsurfing, water-skiing, fishing and kayaking. In winter, a snow-clad Mount Taranaki provides a steep playground for skiers and snowboarders.
About the Role
As a Service Desk Analyst, you’ll be the first point of contact for our biggest clients. No two days will be the same as you’ll be constantly thinking outside of the box to troubleshoot and resolve issues, ensuring the most efficient and effective customer service, possible! You’ll be supported and mentored by our team and have constant opportunities to grow your skills. If you’re looking for somewhere to develop your career within a great culture, then this is the role for you!
What you’ll bring
Although work experience is great, we value a can-do attitude and passion much more! Your verbal and written communication skills are key to your success in this role. Ideally, you’ll have customer service experience, as its most important to us that you can keep our customers happy with your effective communication skills. We’re looking for team members of all levels, so if you have experience within a Service Desk or an Enterprise IT support environment, this is a bonus! Or perhaps you are supporting a smaller environment and you're looking for the opportunity to grow within a large organisation.
The Nitty Gritty
We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.
We will review applications as they come through, and you can expect contact from us within a couple of weeks. Only candidates with work rights in New Zealand will be considered. If this sounds like the opportunity you’re looking for, please apply online now!