Restaurant Front of House - Central Otago - Summer 2022 (Fixed-Term)
Cloudy Bay Vineyards (Hospitality), New Zealand
Job Description
The Cloudy Bay story is one of adventure. After a single sip in 1983, David Hohnen was captivated by Marlborough Sauvignon Blanc. In 1985 David and winemaker Kevin Judd launched Cloudy Bay with a vision for making New Zealand wines of uncompromising quality. It’s been that way ever since.
The summer season is coming!
Summer brings much excitement and liveliness to the Cellar Door at The Cloudy Bay Shed. The season is filled with events, outdoor service and sees a significant increase in visitors which means we need to grow the size of our team.
As we approach this season, we’re looking for an enthusiastic Front of House team member who can bring their flair for hospitality to craft a memorable Cloudy Bay experience for our guests. Our restaurant will be open Wednesday-Sunday and successful applicants will need to be available to work flexible hours including weekends and public holidays. Our Cellar Door remains open 7 days. This position is required from November 2021 through to April 2022.
Bring your wine and food service knowledge and top-standard customer service ability to create engaging wine tasting amp; food experiences for our guests. In this role you will receive a comprehensive induction including an in-depth training on our wine range, our brand DNA and customer service, which will allow you to transform a positive customer experience into wine sales and brand loyalty.
You will be responsible for:
- Being an ambassador of the brand by hosting all visitors and sharing knowledge related to the brand DNA and its wines
- Working closely with the chef to ensure all food service operations are efficient and organized.
- Delivering an outstanding level of service and experience to our guests
- Ensuring day-to-day tasks are completed: set up and pack down of the day, monitoring and organizing daily bookings, order taking using the Point of Sale System, food preparation, wine and food service, cleaning up and turning over the tables, wine and merchandise sales, stock monitoring and re-stocking
- Attending daily team briefings
- Turning the dining experience into wine sales
- Encouraging visitor loyalty and the wine club
- Being proactive to improve workplace efficiency by working closely with other team members
- Being able to host different types of groups and nationalities
- Keeping areas clean and tidy at all times, including indoor, outdoor and kitchen areas
- Being aware of the health and safety procedures and maintaining a safe working environment
Requirements
In order to succeed in this position, you will have:
Benefits
You will be given a competitive rate, training on the job and support to establish you as a successful member of our fun, focused and collaborative team.