Customer Expeirence Specialist - Part-TIme
FLEETCOR, New Zealand
Job Description
About Us
We are a market leading commercial fuel card and payment solutions provider, operating in 53 countries and employing more than 7000 people globally. In New Zealand, wholly-owned FLEETCOR subsidiary CardLink Ltd operates CardSmart, New Zealand’s leading multi-branded fuel cards.
FLEETCOR is ranked 26th on Forbes 2018 World's Most Innovative Companies and 107th on Forbes 2018 Growth Champions.
This is a fantastic opportunity to join a global forerunner part-time in payment solutions and be part of a fast growing global business.
About The Role
We have an exciting part-time role available Monday to Friday with a killer team of service driven superstars. You get time back in your week to do what you enjoy while chiming in on all the top notch servicing we're providing our business customers and merchants across New Zealand and Australia.
Key responsibilities of this role are:
- Taking inbound calls and handling customer queries over the phone and via email
- Talking to other human beings on the phone and treating them with respect and empathy
- Developing and maintaining effective working relationships with customers
- Managing and resolving queries within SLA's
- Account and Card maintenance
- Validating and processing transactions
- Educate customers in understanding our products
- Credit control and risk assessment
About You
The ideal candidate will be a team player, eager to learn, who has a great can-do attitude, strong communication skills, good time management and the desire to make a difference.
Bonus points if you're from a contact center background. You do need to live in Auckland and be prepared to go through a background check.
In addition, you should bring the following skills and experience:
- Experience in customer service and/or contact center
- NCEA Level 3 or equivalent 7th form (including maths)
- Computer literate Proficient in MS Office Suites. Salesforce experience a plus.
- Ability to navigate multiple systems while interacting with customers
- Ability to prioritise and a strong attention to detail
- Able to solve problems, follow processes and work under pressure
- Advanced written and oral communication skills
- Team oriented, communicative and respectful
What you get in return
- Competitive Salary + Kiwisaver
- Fuel Discounts
- Life Insurance
- Free Gym Membership
- No weekends / rotating rosters
- A fabulous culture where you're setup to succeed amp; grow
Sound like your next career move? We’d love to hear from you - Get in touch via and tell us why you think you’d be a great FLEETCOR fit!
Curious what it's like to work for us? Check us out on: http://careers.fleetcor.co.nz/