Front Office Manager - Sudima Christchurch City
HIND Management, New Zealand
Job Description
We’re always looking for positive people at Sudima Hotels. Whether it’s a food and beverage role, front of house, or keeping things running smoothly behind the scenes, working for us means getting unlimited opportunities to develop your career and train, while you get paid. It means being part of a company culture that’s really passionate about putting people first. And it means having flexibility and stacks of opportunities to work with lots of different people in different roles.
Our people love coming to work every day. We think you will too. Our focus is on running a sustainable business that takes the wellbeing of our staff seriously. As an employer, we’re genuinely there to support you at all times. We create a friendly environment where every day is a jeans day. And we offer great employee benefits like hotel and food and beverage discounts, plus lots of rewards and vouchers.
The Role
Sudima Christchurch City is an award winning 5-star property in Salisbury Street, Central Christchurch. Due to an internal promotion, we are now seeking a Front Office Manager to lead our front office team to deliver exceptional 5 star service anticipating guest requirements and ensuring you make the most of their day.
Reporting to the Hotel Manager, this is a busy role leading a team of Night Staff, Duty Managers, Chief Concierge and porters and guest service agents.
Responsibilities include
- Leading a team including rostering, recruitment, training and development and onboarding
- Ensuring our guests are provided with exceptional 5 star service - a WOW factor where the personal touch makes us stand out
- Promptly handling any guest issues and ensuring an effective service recovery
- Managing emergency procedures, sale of liquor and health and safety compliance, policies and procedures
- Effective liaison with housekeeping, central reservations, maintenance, the restaurant, conference and Moss Spa
- Effective team engagement ensuring an inclusive, happy and positive environment
Requirements
- Minimum of three years as a Duty Manager and/or Night Manager
- 5 star hotel experience preferred
- Capable of managing Pamp;L and wage costs
- Planning and organising skills and an ability to engage a small team
- Ability to multi-task, show flexibility and meet deadlines, work under pressure.
- General Managers License
- First Aid Certificate
- Ability to remain calm and undertake various tasks
- Excellent time management abilities
Benefits
- Excellent range of benefits
- Competitive remuneration package
- Be part of an award winning NZ hospitality business focused on inclusion and sustainability
As part of a large hospitality group, we offer job security and an excellent support structure with group level HR, finance, procurement and sales amp; marketing functions.
Our group values are based around caring, working together and doing the right thing. We are passionate about inclusion and our people know it! We encourage people from diverse backgrounds to apply and are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process. HIND Management are committed to accessibility, should you require assistance or support due to a disability and are unable to apply via the online application process, contact us on 03 930 7000