Salesforce Practice Lead
Datacom, New Zealand
Job Description
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
Our team
Our CRM amp; Collaboration team in Auckland have been implementing CRM systems for more than 10 years with local and international customers and have established a highly capable and extremely knowledgeable team over that time.
We are a rapidly growing Salesforce practice in Auckland and across New Zealand, we are seeking a Leader in our Auckland team who will help support the continued growth of our people and the business through your customer relationships and engagements.
The Nitty Gritty
We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.
About the Role
As the Salesforce Practice Lead you'll have the opportunity to combine your excellent leadership experience with your passion for building strong relationships with customers and our other internal teams. You will support the achievement of business outcomes through the development and optimising of policies and processes, ensuring efficient and effective project and BAU outcomes.
Some of what you’ll do
- Develop and support your people with performance related focus.
- Leading the and developing the culture and engagement of your people.
- Build relationships with new and existing customers to ensure open lines of communication and escalation.
- Collaborate with other lines of business roles, to deliver seamless service from all service lines to a single customer.
- Oversee income, expenditure, and performance as it directly relates to the profitability, sustainability and customer delivery of projects for Datacom.
- Ensure projects are moved successfully from sales to delivery, then from delivery to BAU.
- Work together with the sales teams and other internal teams on pre-sales opportunities including project planning, costing, and proposals. Seek and create opportunities that enhance the achievement of business outcomes.
- Work to create collateral including Linked In posts, whitepapers, go-to-market strategies, pre-sales methodology/tools and developing presentations that support pre-sales.
- Contribute to business area strategy and business planning as required.
What you’ll bring
You'll bring your excellent leadership experience that sees you successfully motivate, support the growth and engagement of your team. You'll have a broad knowledge of IT technologies and the Salesforce eco-system and be passionate about relationship building with clients, with a strong customer focus. You'll have experience in a Professional Services environment and a minimum of 5 years experience in a similar role.
Culture and Benefits
Datacom is New Zealand's largest supplier of Information Technology professional services. As a New Zealand-owned company, we have managed to maintain a dynamic, agile, small-business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, a gaming zone, remote working, flexi-hours, professional development courses and health insurance to name a few. We operate at the leading edge of technology to help NZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
If you would like to know more and this sounds like you. Please apply online today!