Customer Experience Specialist (Immediate Start)
FLEETCOR, New Zealand
Job Description
About Us
We are a market leading commercial fuel card and payment solutions provider, operating in 53 countries and employing more than 7000 people globally. In New Zealand, wholly-owned FLEETCOR subsidiary CardLink Ltd operates CardSmart, New Zealand’s leading multi-branded fuel cards.
FLEETCOR is ranked 26th on Forbes 2018 World's Most Innovative Companies and 107th on Forbes 2018 Growth Champions.
This is a fantastic opportunity to join a global forerunner in payment solutions and be part of a fast growing global business.
About The Role
We have a number of exciting full-time opportunities to join our growing Customer Experience team with Monday to Friday hours and a killer team of service driven superstars.
You will be responsible for providing exceptional service and solution driven responses to customers and merchants across New Zealand and Australia via phone and email.
Key responsibilities of this role are:
- Taking inbound calls and handling customer queries over the phone and via email
- Talking to other human beings on the phone and treating them with respect and empathy
- Developing and maintaining effective working relationships with customers
- Managing and resolving queries within SLA's
- Account and Card maintenance
- Validating and processing transactions
- Educate customers in understanding our products
- Credit control and risk assessment
About You
The ideal candidate will be a team player, eager to learn, who has a great can-do attitude, strong communication skills, good time management and the desire to make a difference.
Bonus points if you're from a contact centre background. You do need to live in Auckland and be prepared to go through a background check.
In addition, you should bring the following skills and experience:
- Experience in customer service and/or contact center
- NCEA Level 3 or equivalent 7th form (including maths)
- Computer literate Proficient in MS Office Suites. Salesforce experience a plus.
- Ability to navigate multiple systems while interacting with customers
- Ability to prioritise and a strong attention to detail
- Able to solve problems, follow processes and work under pressure
- Advanced written and oral communication skills
- Team oriented, communicative and respectful
What you get in return
- Great team environment in a modern open plan office
- Fuel Discounts
- Life Insurance
- Free Gym Membership
- On going one on one training and support
- No weekend work / No late nights
If you enjoy working in a dynamic, innovative and challenging environment, where you’re appreciated, well rewarded and grow your career then this might be the perfect place for you - Apply Now!