Software Licensing Sales Support
Datacom, New Zealand
Job Description
Our purpose
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
Our team
We work with our clients to ensure the optimisation of their software licensing and establish strategic relationships with the business and 3rd party vendors. Due to an increase in demand for what we do - we’re looking for someone new to join our team!
We’ve got the very best people, focusing on the very best solutions for our local customers. We are always looking for smart, positive and energetic people to join our team as we continue to expand and service our customer’s needs.
About the role:
You will be an important link between Sales and Software Licensing, supporting the overall success of the PSG Team.
Duties will include supporting Account Managers with administration aspects of sales and licensing, such as preparing software quotes, processing software licensing orders, managing Datacom’s software licensing mailbox, answering licensing queries, providing various customer reports, tracking orders and reconciling customer licensing records.
You will ensure month-end processes are delivered on time to internal and external customers, and be responsible for the documentation and management of the EA licenses through Microsoft True Up. Alongside these daily responsibilities you will keep up to date with training requirements, attend supplier seminars, customer meetings and, of course, ensure that the service provided to our customers is exemplary at all times!
About you:
We are looking for a proactive problem solver who enjoys being part of a collaborative, lively and diverse team. You will have a solid understanding of software licensing, having worked in this area before.. An understanding of IT and associated terminology is a real bonus too!
You’ll be dedicated to supporting your Software Licensing Team members whilst providing the best possible services to our customers. You value providing quality results, maintaining professionalism and forming strong relationships with our teams. You will have an eye for detail and enjoy looking for better ways of doing things.
Certifications within the Software License suite will be advantageous.
Desired Skills and Experience:
- Excellent verbal and written communication skills.
- Essential to have high attention to details and organisational ability.
- Knowledge of IT products and experience with Microsoft True-Up
- Proven customer service focus.
- A sound base of accounting and administrative skills
- Demonstrated effective internal and external stakeholder engagement.
- Experience with Microsoft Office- Excel and Word.
- Ability to handle pressure and prioritise during the busy periods.
Why Datacom?
We have over 6,500 people across our global offices and generate an annual revenue of over NZ $1.2 billion annually. This makes us one of Australasia’s largest professional IT services companies.
We have extensive expertise in operating data centres, IT services, software engineering and application management, as well as payroll and customer service design and operations.
With this comes a long list of significant clients and Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds to serve those clients.
We are local at heart, yet world-class in capability.