Technical Services Engineer
Datacom, New Zealand
Job Description
Our purpose
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in. Our continued commitment to deliver excellence to our customers is built around a true partnership approach.
Our team
Datacom is evolving. We offer opportunity for IT professionals interested in career growth and keen to stay on top of the latest technologies. You will work within a large team of professionals with opportunity to progress and gain industry certifications and experience across a very wide range of technical environments.
About the Role
We look after small business clients end-to-end and our engineers have exposure to a wide variety of work with opportunity to develop skills in a number of areas. We interface with the wider Datacom to utilise any special skillset our SMB customers require. We also participate in project work for Datacom’s wider customer pool where infrastructure install, removal or relocation is required, especially in Data centres.
What you’ll bring
This role would suit a self-managed, customer focused professional who enjoys working as part of a passionate, friendly team. You've a solid understanding of Microsoft technologies and you're keen to learn and see where modern technology advances will take us.
Your technical skills include (but are not limited to):
Microsoft SharePoint (configuration/administration/migration)
Microsoft Azure (configuration/administration/migration)
Microsoft Office 365 (configuration/administration/migration)
Desktop and Server administration
What you’ll do
Ensure the consistent delivery of service
Maintain documented architectural standards for nominated customers
Escalation point for customer related queries, incidents or problems
Identifying process improvement opportunities within nominated customers
Be comfortable with using initiative to find solutions and seek ways of improving processes
Maintain at all times the confidentiality and privacy of clients and individuals as required by the Privacy Act
Flexibility is a key component of this role. From time to time, formal project engagement may arise as a course of our business and therefore, you may be expected to accommodate this and work as and where directed
Be available to be part of an on-call register for week/weekend work
The Nitty Gritty
We have over 6,500 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients. Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.