IT Support
Jasmax, New Zealand
Job Description
We are looking for a competent IT Support Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent IT Support Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with tight deadlines and tricky scenarios.
This role is part of a small IT team based in our Auckland studio, supporting over 180 onsite employees and our regional studios in Wellington and Christchurch. As a multi-disciplinary design studio, it would be beneficial if you had industry or design resolution experience as we use industry specific software such as Revit, Adobe Design, AutoCAD, etc.
A few key responsibilities of this role are:
- Installing and configuring IT equipment
- Ticket management and resolution, keeping the team updated with the status and advising on solutions
- Troubleshooting network issues
- Managing access permissions and active directory
- Creating efficiencies in processes and thinking of new ways to do things
Requirements
A bit about you
You have 3 years+ experience in an IT internal support role, preferably in an architectural or engineering environment. You will have a thorough understanding of networks, Microsoft desktop operating systems, laptop builds, office applications and Office 365. You’ll also by familiar with AD, NTFS and file permissions.
You’re a strong communicator, whether on email or in person, and have the ability to build relationships with others. As well as having:
- Customer-oriented and cool-tempered
- Ability to diagnose and resolve basic technical issues
- Good understanding of computer systems, mobile devices and other tech products
- Tech savvy with working knowledge of office automation products, databases and remote control
- Proven experience as a help desk technician or other customer support role
Benefits
What we can offer you
As a part of our team, we will pay attention to your goals and what you want to achieve as an IT Support person. We take professional growth and development seriously and will work together with you to see what that looks like and help you get there.
Our office culture offers flexibility of hours and we understand that people have outside of work commitments and we encourage work-life balance.
On top of competitive remuneration, we offer awesome additional work perks - like employee run boot camps, meditation classes, health insurance work scheme and social get-togethers every Friday!
A bit about us - Jasmax
We are an established multi-disciplinary design practice with a rich heritage, spanning more than 50 years in New Zealand. Our teams are made up of Architects, Landscape Architects, Interior Designers, and Technicians, as well as our support team (Finance, IT, HR, and Practice Services). With 200 employees nationwide, we pride ourselves on developing our people to deliver world class projects.
We look forward to you joining our team!
Please note that successful candidates must have the right to work full time in New Zealand.