Engineering Manager (Site Reliability)
Serko Ltd, New Zealand
Job Description
Serko is an award-winning business travel and expense software company that’s winning on a global scale. We’re already the established leader in Australasia and revolutionizing the way people do business travel in the USA and Europe and we’re growing!
While the world of business travel is changing, we’re preparing companies for this with intelligent technology that helps them ensure the continued safety and wellbeing of their travelers allowing for complex approvals where needed, giving real-time information about precautions taken by transport and accommodation suppliers, tracking and restricting travel around the globe, increasing the flexibility of bookings, giving true visibility and control over costs and we’re not stopping there. We’re backed by the likes of Booking.com and there is an exciting road ahead of us at a time where travel needs real, impactful change.
We’re hiring people from different backgrounds, experiences, abilities and perspectives to help us build a world-class team and product.
Requirements
We are looking for an Engineering Manager with a DevOps mindset, who has some background in Site Reliability Engineering or has worked in a team that have mature DevOps practices to help lead our Site Reliability Engineering team in the Platform department. We want our leaders to play to their strengths, so even though this role describes various competencies we expect that most people will delegate some of the responsibilities to their teams. The core competencies of this role include coaching and mentoring of people, cultivating a collaborative team, leading project delivery, production operations, and continuous improvement. This role is primarily people and delivery management focused with an emphasis on leading and supporting a SRE team. We expect you to have a background as an individual contributor however being hands on writing code is a secondary concern.
What you'll be doing
- Leading a SRE team of around 6 8 people
- Collaborating with other teams to align with company objectives and initiatives
- Supporting your team(s) in improving and increasing their proficiency to deliver working solutions to our internal customers
- Developing people and teams through ongoing coaching and mentoring
- Creating and nurturing an inclusive team environment, where members feel like they belong and can do their best work
- Establishing open communication and feedback between team members
- Working in a build it and run it environment where teams build, deploy, monitor and support the components and services they own
- Working with the team to identify and implement improvements in our processes, practices and products
- Driving adoption of practices that ensure higher quality software and infrastructure is delivered to production more frequently. Practices such as Test-driven Design, CI/CD, Pair/Mob-Programming among others
What you'll bring to the team
- People leadership, with experience and a passion for growing, developing and guiding people
- Openness to receiving and giving feedback in a safe and inclusive workplace
- Interest in working in an environment where leaders support their teams to do great work, through removing impediments, finding improvements, and facilitating effective decision making
- Enthusiasm about experimenting with new ways of doing things to help the team reach new levels of effectiveness (and efficiency)
- A strong background as an individual contributor and willingness to get into the details when the team needs it
- Experience working in agile development teams with either XP, Lean or Scrum a requirement
- Great verbal and written communication skills
- Excitement for learning about how our industry works and the impact we bring to our customers
Benefits
Serko's people are rewarded for their efforts with a great salary, competitive benefits, flexible remote working, and awesome offices with games, exceptional coffee, snacks, and a great social atmosphere. Our environment is upbeat, energetic and fun and we look for people to add to our culture, not just fit our culture. We value people who have personal integrity, are adaptable, and are courageous with what they do. The pace is energetic, and Serko’s people work collaboratively with energy and enthusiasm so you’ll want to be up for the ride. If you're up for the challenge during these unprecedented times, currently based in New Zealand, and are excited about joining our Auckland team, then we would love to hear from you!
Unfortunately due to the pandemic and New Zealand's current border restrictions, we can only consider NZ applications at this stage.
To find out more about working at Serko go to http://www.serko.com/about-serko/
Serko is a NZ Immigration A