Product Content Specialist
Tradify Limited, New Zealand
Job Description
We are on a mission to transform how tradespeople run their businesses and have a positive impact on their lives. We hire people with energy to build something special that will transform an industry and meaningfully impact the life of our customers. Success for us is millions of people using Tradify across the world. Fundamentally we want to solve big problems and build great products that people love and can’t live without.
We’re looking for a Product Content Specialist to create fantastic, customer-friendly help content (video and written) to make it easy for Tradify customers and trialists around the world to find the help they need, when and where they need it.
Requirements
To be successful in this role, you’ll be an excellent writer who is technically savvy. With experience creating technical content for a non-technical audience, you’ll be adept at communicating how to product content in a clear, easy to understand style. You’ll also have experience creating help videos and screencasts. You’ll be comfortable operating at a fast pace and be able to quickly become a proficient user of Tradify.
Your main tasks will include:
- Working with the product and support teams to develop and implement a plan to improve the navigation, design and content of the knowledge-base our customers use to help them get the most out of Tradify
- Analysing and reporting back on knowledge-base search trends to highlight where new articles/videos may be needed
- Creating new (and updating our existing) knowledge-base content (for web and mobile) to better support our rapidly growing customer base
- Helping to reduce the volume of individual customer support requests through the creation of content including FAQs, How to Guides and Screencasts
- Working closely with the Support, Customer Success and product teams to develop a deep understanding of the Tradify product, how our customers use it, the questions they have and the assistance they require
- Developing creative new product-focused content that helps our existing customers succeed and grow
You’re going to love this job if you:
- Have experience creating technical content for a non-technical audience
- Have a passion for writing amp; video creation and a keen eye for detail
- Love breaking down intricate details and turning them into easily digestible guidelines
- Can work and thrive in a fast paced environment
- Are highly organised and can juggle many different tasks at once
- Believe tradies do important work and want to be part of an environment that works relentlessly to ensure we make their lives better
- Thrive in a great team environment where everyone is friendly, smart, and driven
Benefits
We offer a dynamic high growth environment where people can learn and thrive. If you want a fast paced, action oriented and sometimes unpredictable and challenging work environment, you’ll fit right in.
For the right candidate, we offer competitive remuneration, Employee Share Options (ESOP), and a great working-environment with monthly team lunches, Down Tools Days (ask about these), 10 days sick leave and a values based culture.
If you want to join a high growth SaaS business transforming an industry, get in touch.