Product Designer - 6 month fixed term
Timely, New Zealand

Timely has come a long way since its inception in 2011. We’ve grown an online community of over 46,000 beauty professionals across 90 countries that use our cloud-based business management software to book over 30 million appointments a year.

Our customers are our sun, and our mission is to help the global hair amp; beauty industry become a 1 trillion dollar industry. We plan to do that by building a total salon management solution that enables our customers to thrive.

2020 was a big year for us as we faced the uncertainty of losing our 12k customer base at the start of the pandemic. But we've come out the other side better than ever by ensuring that no one on the Timely team would lose their job and focusing on helping our customers survive. You can hear a little more about our 2020 journey from Paul Shingles, our COO, here.

We’ve got our sights on some huge goals over the next few years. How are we going to get there? He tangata, Our people.

So, what can you expect from us?

We lead with Inclusion and use our values to inform our decisions. Mary Haddock-Staniland joined us in December 2020 as our Chief People Inclusion Officer. The first role of this nature in the executive level of any New Zealand organisation, Mary’s goal is to progress the business case for workplace inclusion, ensuring people have equal access to opportunities and resources.

We bring our whole selves to work and celebrate the things that make us unique. We view work and life as complimentary, rather than competing priorities and #timelylife allows us to see the benefits of working from home and the flexibility it provides.

Our team of 100+ enjoy wellness and professional development benefits as well as a high spec home office set up. To us, people experience means creating the best possible environment for you to be your best self.

The core purpose of the product designer is to make it as easy as possible for our community to manage their businesses successfully. The product designer ensures that the Timely product solves the right problems for our community and is not only easy to use, but a delight to use. This role will help Timely achieve its goals by:

• Helping our community be more successful by designing solutions that add value to their businesses.
• Helping our community make the most of their time, and aspiring to improve experiences between our community and their clients.

As the sole product designer in your agile team, you’ll be a strong generalist product designer confidently able to take a project all the way from discovery to delivery. You’ll be the advocate for our community and take ownership of the user experience in your projects.

• Design discovery collaborate with product owners to identify and understand problems that our community face
• Organise and facilitate design activities
• Ideation co-design with your agile teams or other product designers, creating fast prototypes for testing
• Communicate designs in progress for feedback with stakeholders and team members
• Work with Product Owner and Tech to ensure final solution is viable, feasible and usable
• Identify suitable methods to use for validating concepts such as user testing, tree testing, surveys etc
• Give and receive feedback from design colleagues and other product team members
• Produce high fidelity designs following our design system
• Support developers and testers in the delivery phase of projects, providing guidance or supplementary designs as required

Requirements

• Must have 2+ years experience designing for SaaS products across mobile and web
• Have experience designing for iOS applications you will know the HIG intimately!
• Experience working in an agile environment you will be the sole product designer on your agile team and projects
• Can solve complex problems with elegant design flows and interactions
• Able to produce low-fidelity prototypes to start conversations
• Expertise in a visual design tool Sketch or equivalent
• Self-motivated and pragmatic you love working in a fast-paced environment and understand how to balance competing priorities
• Able to write clear and concise UX copy
• Excellent communication skills you will be able to clearly present your ideas and rationale from a remote work setting
• Empathy for our community you will be able to deeply understand our community, their environment, the issues they face, and how Timely can help them be more successful

Benefits

• This is a 6 month contract role, full time position
• Based in Auckland, Wellington or Dunedin
• You’ll work from home but have access to office space when you need to collaborate or need a change of scene
• We provide

Job Rewards and Benefits