Site Lead
Datacom, New Zealand
Job Description
Site Lead
Our purpose
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in
The Nitty Gritty
We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.
About the Role
The role involves shift work and manual labour.
The Site Lead is responsible for the running of the Data Centre on their shift. The shifts are 24x7 and consist of one Site Lead, multiple floor technicians and a junior operator on day shifts. The Site Lead is supported by an Operations Manager.
The Site Lead will be capable of taking full responsibility for the Data Centre and leading a shift independently. They will have confidence to make hard decisions, whilst knowing when to escalate to the Operations Manager.
A Site Lead must have had exposure to a Data Centre or high availability environment. They must be process orientated and preferably had previous experience working to a 24x7 shift rotation.
Responsibilities
- Lead the onsite Operations team.
- Engage your team and champion the datacom Data Centre culture
- Prioritise and allocate tasks to your team in accordance with the shift schedule.
- Ensure all Data Centre policies and processes are strictly followed.
- Ensure all tasks are completed and recorded accurately.
- Interact with external customers and internal teams.
- Monitor and support network and hosted environments.
- Provide hands on assistance for customers.
- Lead fault investigation to resolution.
- Assist floor technicians with customer change work as required
- Execute customer batch processing.
- Oversight of Plant and systems maintenance at the Data Centre
Why you want to join us
At Datacom we believe that doing good, is good for business. We’ve maintained our local family feel whilst expanding globally, across Australia, ASIA, US and the UK. Our brand and reputation depend on ‘proving the promise’ and we aspire to be the trusted advisor for our customers across Government and the private sector from enterprise scale to regional business. We offer our staff a competitive salary package, fantastic perks and benefits like healthcare, life insurance, discounts at local retailers and a supportive, flexible working environment. If you want to join a company making a difference, apply now!