Work Co-Ordinator

Work Co-Ordinator
Datacom, New Zealand

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Apr 17, 2021
Last Date
May 17, 2021
Location(s)

Job Description

Our purpose

Datacom Connect brings together in-depth business knowledge and innovation to design rapidly deployable smart solutions to enable the ‘connected customer’. With three focus areas; Customer Experience Operations, Customer Experience Platforms and Customer Experience Automation, we take care of a bunch of companies and services to ensure the most effective and efficient customer experience.

Our team

The ecase team provides attendance services for six service areas within New Zealand. The service provides support to schools and their communities to manage attendance effectively of both unjustified absences and non-enrolled students. We call this service ecase (every child attending school everyday).

ecase is made up of several subcontracted Service Providers, who employ Attendance Advisors/ Kaiawhina to deliver the service at the ground level. ecase covers 530 schools and supports over 2000 students and their whanau each year. ecase head office manages and supports the Service Providers and Attendance Advisors to assist them in returning students to an appropriate education pathway. The work we do is rewarding and enables us to work with a diverse group of people all driven to achieve a positive outcome for our youth.

The Nitty Gritty

We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.

About the Role

In the role as Work Co-ordinator you will be ensuring the smooth workflow management of cases, along with liaising with our client, Service Providers and Attendance Advisors. You will use our client’s database to assign, close and track cases against Attendance Advisors and provide assistance with cases via email or phone. You will also generate reports to assist in case progression and carry out checks to assist Attendance Advisors in locating students.

This a fixed term contract until December 2021.

What you’ll do

  • Receive cases from our client
  • Allocate cases to the appropriate Advisor
  • Track cases against Advisors
  • Quality check and close cases when appropriate
  • Send up to date reports to Advisors in the field
  • Support Advisor and respond to queries via phone or email
  • Liaise with third party agencies
  • Run reports to assist in case progression

What you’ll bring

Our ideal candidate is outcome focused and action oriented with a high level of integrity. You’ll enjoy a challenge and have great initiative. Your attention to detail and communication skills will be key to your success in this role. You will also be dedicated to meeting client and customer expectations and Key Performance Indicators, have a positive and professional attitude, the ability to think on your feet and adapt easily, and strong computer skills.

If this sounds like the opportunity you’re after, apply now!

Job Specification

Job Rewards and Benefits

Datacom

Information Technology and Services - Wellington, New Zealand
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