Hotel Reservations Agent- Central Reservations
HIND Management, New Zealand
Job Description
We are looking for a Reservations Specialist for our vibrant Auckland CBD central reservations team. Can you manage all aspects of guests reservations with warmth and care that our team are renown for? If so keep reading..
Responsibilities include managing bookings and providing information about rooms, rates and amenities. If you have a knack for memorable customer service and experience in the hotel or travel and tourism industry, we’d like to meet you.
Ultimately, you will help ensure our guests make the most of their day!
Responsibilities
- Assist our customers to make the most of their online and phone reservations
- Provide information about our hotels, available rooms, rates and amenities
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Requirements
- Experience as a Hotel Reservationist, Front Desk Receptionist or similar role
- Experience with hotel software, Opera, HMS or similar
- Understanding of how online travel agents (OTAs) operate
- Excellent communication and organizational skills
- Ability to work at pace and within a team environment
- Must be able to work am and pm shifts including some weekends.
Benefits
Its an exciting time for us with dynamic growth in our company, we have plenty of opportunities, now is the time to join Sudima Hotels!
Our values are based around caring, working together and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. Sudima hotels are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.
APPLICATIONS WILL ONLY BE ACCEPTED FOR THIS ROLE VIA ONLINE APPLICATION
Sudima Hotels are committed to accessibly, should you require assistance or support and are unable to apply online due to an access need, contact our Support Office (09) 304 0745 Monday to Friday 9am - 5pm to discuss in person.