Product Manager - Reshaping Customer Change
Serko Ltd, New Zealand
Job Description
Serko is an award-winning business travel and expense software company that’s winning on a global scale. We’re already the established leader in Australasia and revolutionizing the way people do business travel in the USA and Europe and we’re growing!
While the world of business travel is changing, we’re preparing companies for this with intelligent technology that helps them ensure the continued safety and wellbeing of their travelers allowing for complex approvals where needed, giving real-time information about precautions taken by transport and accommodation suppliers, tracking and restricting travel around the globe, increasing the flexibility of bookings, giving true visibility and control over costs and we’re not stopping there. We’re backed by the likes of Booking.com and there is an exciting road ahead of us at a time where travel needs real, impactful change.
We’re hiring people from different backgrounds, experiences, abilities and perspectives to help us build a world-class team and product.
Requirements
As a Product Manager, you will be responsible for owning the vision and roadmap of the new value stream: Reshaping Customer Change, to support our big-picture vision. This stream is responsible for enabling smooth communication and proactive support to our Customers after their booking has been made (including changes they may make or to notify them of any travel disruptions that affect their booking). This is an integral part of our business!
Your unique blend of business and technical-savvy, courage to dive into key strategic initiative and eye for details will enable Serko to deliver compelling products and services that truly solve real problems for our customers.
What you'll be doing:
- Defining a prioritized roadmap for our Reshaping Customer Change stream based on the input from market, key customers, and stakeholders
- Building relationships with key stakeholders and update them appropriately on product vision, strategy, releases, and roadmaps
- Working closely with Head of Product Operations to write business cases or narrative of a product area for product opportunity and investment justification
- Engaging with clients to understand market requirements
- Working closely with sales and marketing to create demand for the product and ensure that sales are properly equipped to sell the product and assist the go-to-market strategy
- Reviewing and publishing metrics for own product area
- Working autonomously through the backlog while making sure that features get delivered quickly and efficiently
- Mentoring and coaching Product Analysts
What you'll bring to the team:
- 3+ years’ experience in product management or similar
- Experience defining strategic priorities, helping others relate to and align with it and setting product vision and roadmap
- Product Management experience and an extensive toolbox of modern product discovery practices to draw upon
- Proven experience of making evidence-based decisions
- Experience to address customer needs and connect teams closer with customers (and not just be a proxy for them)
- Excellent stakeholder management skills and experience building meaningful, collaborative relationships across all levels of the business
- Strong facilitation and improvisation skills, with the ability to conduct effective workshops and meetings
- Experience advocating for a product or service with customers and stakeholders
- Experience fostering an open and collaborative environment
Benefits
Serko's people are rewarded for their efforts with a great salary, competitive benefits, flexible remote working, and awesome offices with games, exceptional coffee, snacks, and a great social atmosphere. Our environment is upbeat, energetic and fun and we look for people to add to our culture, not just fit our culture. We value people who have personal integrity, are adaptable, and are courageous with what they do. The pace is energetic, and Serko’s people work collaboratively with energy and enthusiasm so you’ll want to be up for the ride. If you're up for the challenge during these unprecedented times, currently based in New Zealand, and are excited about joining our Auckland team, then we would love to hear from you!
Unfortunately due to the pandemic and New Zealand's current border restrictions, we can only consider NZ applications at this stage.
To find out more about working at Serko go to http://www.serko.com/about-serko/
Serko is a NZ Immigration Accredited Employer.