Case Manager Administrator
Datacom, New Zealand
Job Description
Our purpose
Datacom Connect brings together in-depth business knowledge and innovation to design rapidly deployable smart solutions to enable the ‘connected customer’. With three focus areas; Customer Experience Operations, Customer Experience Platforms and Customer Experience Automation, we take care of a bunch of companies and services to ensure the most effective and efficient customer experience.
The Nitty Gritty
We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.
About the Role
We are looking for a Case Manager to join our close-knit team. In this role, you’ll be responsible for processing a variety of applications and handling any related enquiries from our customer, working with them over the phone and via email.
This is a fixed-term contract until January 2022.
What you’ll bring
Your customer-focused, and action-oriented with a high level of integrity! Your attention to detail and communication skills will be key to your success in this role. It will be advantageous if you have had experience in administration, data entry, and customer service positions.
The successful candidate will require the following skills:
- Dedication to meeting client and customer expectations
- Good organisational skills
- Enjoys a challenge
- Great initiative
- A positive and professional attitude
- Strong computer skills
If this sounds like the opportunity you’re after, apply now!